Web Security Analyst Junior

Requirements

• Proficient computer skillset is preferred. Confidence with DNS, FTP, and hosting platforms is strongly preferred.
• Previous experience in a customer service or technical support role is preferred.
• Ideal Candidate Profiles, Talents, and Desired Qualifications:
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Willingness to learn and adapt to new technologies and software.
• Sectigo is an Equal Opportunity Employer.
• Our "One Sectigo" culture fosters a strong sense of belonging and supports a respectful, inclusive workplace free from discrimination and harassment.
• Use of Artificial Intelligence (AI) in Our Hiring Process at Sectigo:
• To enhance your experience, Sectigo may use Artificial Intelligence (AI) tools during the recruitment process. We are committed to using AI responsibly and transparently, ensuring fairness, accuracy, and human oversight at every stage.
• Global team. Global reach. Global impact.

Additional Information

We are looking for a Web Security Analyst Junior to join our growing global team at Sectigo. The Web Security Analyst Junior plays a crucial role in supporting our team with providing outstanding technical support to our customers via phone, email, and chat. This individual's primary responsibilities include troubleshooting, problem-solving, and ensuring that customers receive prompt and effective solutions. This position is an excellent opportunity for individuals with a passion for technology and a strong desire to help customers. This is a full-time and in-office position, working 5 days a week from our Chennai office at DLF IT Park, Manapakkam. Here are the core functions, responsibilities, and expectations for this role: Provide first-level technical support to customers by actively listening, diagnosing, and resolving technical issues promptly and effectively. Guide customers through troubleshooting procedures, step-by-step instructions, and potential solutions to resolve their technical problems. Documentation: Maintain accurate and detailed records of customer interactions, issues, and resolutions in our ticketing system. Escalate complex technical issues to Level 2 or Level 3 support, when necessary, while ensuring proper documentation and communication. Educate customers on product features, functionality, and best practices to enhance their overall experience. Collaborate with other departments, such as product development and quality assurance, to provide feedback and suggestions for improving products. Knowledge Sharing: Stay up to date with product knowledge and industry trends to effectively support customers and assist with continuous improvement of support processes. Work, shadow, and learn closely with other senior team members on everyday functions. Additional tasks associated with this position may be assigned in response to company initiatives and business needs. Education: Completion of a 3-year degree is strongly preferred to be considered for this role.

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