Operations Risk Director (Payments & Card Issuing)

About the role

We are seeking an experienced Operational Risk Director to strengthen our risk management capability across our payments and card issuing business . This role is responsible for identifying, assessing, monitoring, and mitigating operational risks, ensuring regulatory compliance, and supporting sustainable business growth. You will work closely with cross-functional teams including Operations, Technology, Compliance and Product to embed a strong risk culture and robust control environment.

Responsibilities

• Operational Risk Management
• Maintain the Operational Risk Management Framework (ORMF) aligned with MAS regulations and industry best practices
• Identify and assess operational risks across payment processing, card issuing lifecycle, and customer operations
• Maintain and enhance risk & control self-assessments (RCSA) and risk registers
• Define and monitor Key Risk Indicators (KRIs) , ensuring timely escalation of risk events
• Incident & Issue Management
• Manage operational risk incidents, including root cause analysis and remediation tracking
• Ensure proper documentation, reporting, and closure of issues
• Track loss events and support internal reporting and external regulatory obligations
• Process & Control Improvements
• Review business processes and identify control gaps and improvement opportunities
• Drive implementation of controls and monitor effectiveness
• Collaborate with Product and Tech teams on new product launches, system changes, and risk assessments
• Regulatory & Compliance Support
• Ensure adherence to Monetary Authority of Singapore (MAS) guidelines, including Technology Risk Management (TRM) and Outsourcing guidelines
• Support regulatory audits, internal audits, and thematic reviews
• Prepare risk-related reports for senior management and governance committees
• Third-Party Risk Management
• Assess and monitor risks related to vendors, payment partners, and outsourced service providers
• Conduct due diligence, risk assessments, and ongoing monitoring
• Risk Culture & Awareness
• Promote a strong risk-aware culture across the organization
• Conduct training sessions and provide guidance to business stakeholders

Requirements

• Qualifications & Experience
• Bachelor's degree in Finance, Business, Risk Management, or related discipline
• 5-10 years of experience in operational risk, preferably within payments, fintech, or banking/card issuing environments
• Strong knowledge of payments ecosystem (e.g., card schemes, acquiring, issuing, settlement processes)
• Technical Skills
• Solid understanding of Operational Risk frameworks (RCSA, KRI, incident management)
• Familiarity with MAS regulations , especially TRM and Outsourcing guidelines
• Experience in process mapping, control design, and risk assessments
• Knowledge of fraud risk, cyber risk, and technology risk is advantageous
• Soft Skills
• Strong analytical and problem-solving skills
• Excellent stakeholder management and communication abilities
• Ability to work in a fast-paced, dynamic fintech environment
• Detail-oriented with a strong sense of accountability

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