FinOps Program Manager, AI Enablement

About the role

The FinOps organization at Stripe is responsible for the financial operations that sustain our business at scale. It comprises five specialized service teams: Accounts Payable (AP) - managing supplier invoices, vendor payments, and procurement workflows. Accounts Receivable (AR) - overseeing customer billing, collections, and revenue operations. Travel & Expense (T&E) - managing employee expense processes and ensuring policy compliance. Payroll - guaranteeing accurate and timely compensation for Stripe employees. Monetization Operations (MonOps) - handling unique billing arrangements with our largest clients. Supporting all five of these teams is FinOps Strategic Enablement - a dedicated function aimed at driving efficiency, scalability, and strategic value across the entire FinOps organization. This team provides expertise in process design, data management, and increasingly, artificial intelligence. As AI capabilities advance, FinOps Strategic Enablement is strategically investing in resources to ensure our service teams can fully harness these tools. This role is pivotal to achieving that objective. We are seeking a FinOps Program Manager to act as a strategic catalyst for positive change. This high-impact position focuses on identifying, defining, and managing large-scale AI and process improvement initiatives through to successful completion. You will serve as the primary partner for our sub-teams, facilitating their transition from manual bottlenecks to AI-driven solutions. Positioned at the intersection of Operational Excellence (OE), Finance Systems (FinSys), and AI technology, your objective is to transcend simple "handoffs" by thoroughly understanding technical requirements and driving solutions to fruition.

Responsibilities

• AI Strategy & Scoping: Collaborate with FinOps sub-teams to identify high-impact opportunities for AI and automation. Transform operational challenges into clear, actionable project roadmaps.
• End-to-End Project Management: Lead strategic projects from initial discovery through technical implementation and post-launch optimization.
• Cross-Functional Collaboration: Partner closely with OE leads and FinSys teams to design and develop scalable solutions. You will ensure that the operational vision is accurately translated into system architecture.
• Continuous Improvement: Foster a mindset focused on improvement to simplify and standardize processes before integrating AI capabilities.
• Solution Realization: Take ownership of the final stages of implementation. Collaborate with technical teams to ensure the solution effectively addresses the business problem and delivers measurable ROI.

Requirements

• Program Management: Demonstrated experience managing complex, cross-functional projects within a Finance or Business Operations context.
• Process Design: Proficient in mapping intricate financial workflows and identifying opportunities where AI/Automation can alleviate specific bottlenecks (e.g., in AP, AR, or Payroll).
• AI/Technical Literacy: Familiarity with the AI landscape, capable of directly working with tools to build/configure solutions rather than solely delegating to engineering.
• Operational Excellence: Knowledge of OE methodologies (Lean, Six Sigma, etc.). Ability to diagnose process inefficiencies and design future state workflows.
• Strategic Influence: Experience in a Strategic Projects or Business Finance role, with the ability to influence stakeholders and drive change in a fast-paced environment.
• Project Lifecycle: Proven ability to manage a project from the initial "messy" discovery phase through to technical realization and training.
• Required
• The Architect: You possess 4-6 years of experience in Program Management or Strategic Operations. You understand how to design workflows from the ground up, beyond merely tracking tasks.
• Technically Capable: While not a software engineer, you are "technically savvy." You can navigate data structures and AI orchestration tools to build prototypes or initial solutions independently to validate concepts before transitioning them.
• Process Improvement Mindset: You instinctively seek to eliminate waste. Your experience with Operational Excellence (Lean/Six Sigma) leads you to address process inefficiencies prior to automation efforts.
• The Bridge: You excel at bridging the gap between Finance leads and FinSys engineers, translating operational challenges into technical requirements while

Benefits

Additional Information

Job Description: FinOps Program Manager, AI Enablement Location: Bangalore, India Team: FinOps Strategic Enablement About Stripe Stripe is a leading financial infrastructure platform that empowers businesses of all sizes. From the largest enterprises to the most innovative startups, millions of companies utilize Stripe to accept payments, enhance revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have an ambitious roadmap ahead of us.

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