Field Service Engineer - Entrance Solutions

About the role

Are you a hands on technician who takes pride in delivering high quality service in live environments? We're looking for a Field Service Engineer based in London to support the servicing and maintenance of our entrance systems across customer sites. This is a varied, customer facing role where you'll be a visible ambassador for Boon Edam, working independently and as part of a wider service and installs team to ensure our products are maintained and repaired safely, efficiently, and right first time. This role includes a 5 day working pattern across 7 days, with mandatory weekend working in line with one of the following patterns: Wednesday to Sunday Thursday to Monday Friday to Tuesday Saturday to Wednesday

Responsibilities

• As a Field Service Engineer, you will be responsible for the proactive delivery of service, maintenance, fault repair, and occasional installation works on customer equipment.
• Your role will include:
• Carrying out reactive and planned maintenance, repairs and installations on entrance systems
• Attending customer sites promptly, managing your workload to meet service schedules and call out requirements
• Communicating clearly with customers, including providing ETAs and end of day updates
• Ensuring all works are completed safely, efficiently and in compliance with RAMS and site specific requirements
• Accurately completing job sheets, reports, timesheets and documentation using company systems
• Maintaining company tools, PPE and vehicle to a high professional standard
• Building positive working relationships with customers and internal colleagues
• Sharing technical knowledge and supporting colleagues when required
• This role requires someone who is organised, professional and comfortable working alone in live customer environments. Flexibility, is required, to support service demands and customer commitments
• What skills and experience are required to perform this role?
• Essential:
• Experience working in a field based service, maintenance or installation role, ideally within a technical or construction related environment.
• Strong technical and problem solving skills, with the ability to work confidently on customer sites.
• Working knowledge of Health & Safety requirements within live or operational environments.
• Excellent communication and time management skills, with a customer focused approach.
• Full UK driving licence and willingness to travel across London and surrounding areas.
• Desirable:
• Relevant electro mechanical qualifications, CSCS, EN16005 or similar certifications are desirable but not essential.
• What can you expect from us?
• In return, we offer a stable, professional working environment with structured hours and clear expectations.
• You can expect:
• A permanent, London based field role with a company vehicle for business use only.
• 40 hours per week, working 07:00 - 15:30, with 30 minutes unpaid lunch with frequent overtime
• Competitive pay and benefits
• Ongoing support and opportunities to develop your technical skills
• Additional Information:
• No agency support is required, thank you.
• Please click on the APPLY button to send your CV for this role.

Additional Information

Job Title: Field Service Engineer - Entrance Solutions Location: London Salary: Competitive Job Type: Full time, Permanent Boon Edam is a world market leader in commercial, high-end entrance solutions. We have manufacturing facilities in the Netherlands, USA, and China, with a network of international sales offices supporting our customers worldwide.

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