Customer Engineering Coordinator Level 2

About the role

We're looking for a motivated Customer Engineering Coordinator to join our team. In this role, you'll manage the administration of gas-related emergencies, service orders, and maintenance of company assets. You'll ensure that industry standards and company procedures are followed, taking appropriate action when needed. This is a varied role, working with both internal teams and external customers, so excellent customer service and communication skills are key.

Responsibilities

• Create and manage work orders following company policies
• Schedule appointments and confirm with customers promptly
• Raise purchase orders and material orders using Calor's ERP system
• Track order progress, manage cancellations, and reschedule appointments
• Respond to customer communications within 48 hours
• Produce customer letters using company templates
• Manage Accounts Payable queues and monitor CRM cases
• Answer calls professionally and ensure GDPR compliance
• Take personal ownership of safety for yourself and others

Requirements

• Strong written and verbal communication skills
• Ability to use your initiative and solve problems
• Calm, confident, and assertive with great interpersonal skills
• Team player with a flexible and adaptable approach
• Customer-focused and determined to meet goals
• Experience in customer service or call centre environments is a plus but not essential

Benefits

Additional Information

Customer Engineering Coordinator Tachbrook Park, Warwick Permanent £26,228

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