Senior Client Partner - Media, Advertising and Education

Responsibilities

• Commercial Leadership
• Drive business growth by implementing strategic plans that foster long-term client relationships and revenue expansion.
• Develop and execute strategies to achieve 20%+ (or as agreed) revenue growth within the client portfolio.
• Provide deep Media, Advertising and Education SME knowledge, translating industry trends and client priorities into relevant technology and delivery solutions.
• Pipeline and Strategy Management
• Actively manage and develop a pipeline within accounts, aligned to a go-to-market strategy in collaboration with a Business Development Manager (BDM).
• Leverage business acumen to identify and capitalize on untapped growth opportunities within clients.
• Client Engagement
• Dedicate over 50% of time to cultivating new business and relationships within clients, actively participating in promotional activities.
• Proactively leverage professional networks to generate new opportunities with existing clients.
• Build personal brand and relationships with senior stakeholders (C-level across business, tech, sales, marketing) within the client portfolio.
• Spend significant time face-to-face with clients, ensuring strong engagement and understanding of their needs.
• Financial Management
• Accountable for revenue and profit forecasts and delivery.
• Delegate delivery responsibilities to relevant Delivery Managers (DMs) while maintaining oversight.
• For mature accounts, iteratively explore replacement pipelines to mitigate ramp-downs.
• Ensure accurate financial forecasts, projections, and adjustments.
• Manage and mitigate risks effectively, including succession planning.
• Own P&L and meet agreed financial targets (budgets, order book, revenue, margin, and other metrics).
• Strategic Planning and Execution
• Ensure robust account growth planning (leveraging Client Growth Model / CGM) aligned with client business needs, including strategies for significant renewals.
• Drive continuous improvement and innovation in solutions, commercials, and positioning within the portfolio.
• Focus on building industry expertise and credentials to enhance client engagement and service delivery.
• Operational Excellence
• Ensure compliance with governance, business rules, and regulatory standards.
• Embed critical initiatives and processes within the client portfolio to achieve strategic objectives.
• Foster a culture of high performance and continuous improvement within the team.
• Experience in IT services and/or technology consulting
• Vast network within Media, and technology
• Significant professional experience in client management or a similar role. Proven track record of delivering 20%+ revenue growth across a client portfolio.
• Extensive experience in developing and executing client strategies that drive business growth.
• Demonstrated success in managing account P&L and achieving fina

Benefits

Additional Information

We are looking for a senior Client Partner to be the single point of day-to-day contact for strategic clients across the Media, Advertising and Education domains, providing account & commercial management, delivery oversight and P&L accountability for our relevant client engagements across EMEA. In this leadership role, you will motivate and guide teams towards success, ensuring the long-term health of client accounts and taking accountability for the overall success, growth and profitability of engagements. As a Media, Advertising and Education domain SME, you will bring deep industry experience and a genuine passion for technology, combining commercial acumen with a strong understanding of how media owners, advertising agencies, brands, publishers, education providers and EdTech organisations are transforming their businesses. This role would be ideal for someone who has previously gained hands-on experience as a Client Partner, Account Director, Delivery Director, Business Development Director, Programme Director or similar, and is looking to join a global The Commercial discipline is responsible for driving business growth, managing partnerships, and providing industry subject matter expertise and advisory to both clients and internal teams. This strategic and consultative team creates meaningful relationships with clients through their combined knowledge of IT services and industry trends and pain points. Members include business development staff of all levels, client partners, alliances and partnerships managers, industry advisors, and operational leads. The Client Partner role at Endava is a senior leader within the Commercial organisation. They own the relationship with the client and the delivery organisation, ensuring alignment on goals, expectations, and deliverables. This role is responsible for managing and growing key client relationships, achieving significant revenue growth, and identifying new business opportunities. The Client Partner plays a critical role in maintaining and expanding these relationships through exceptional client experiences, continuous improvement, exemplary service delivery, and strategic foresight.

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