Senior Developer 2

About the role

Arctic Wolf Networks, Inc. (AWN) is seeking a Software Development Support Engineer to join our Software Development Support (SDS) organization. This role operates at the intersection of Support, Product, and R&D, owning complex, escalated customer-facing issues that require deep technical analysis and engineering-level troubleshooting. You will work end‑to‑end on hard problems involving software, infrastructure, and cloud environments-often going beyond traditional support workflows. SDS engineers have access to source code, internal systems, and backend data and are empowered to drive issues to resolution, including contributing code changes and partner fixes where appropriate. This role plays a critical part in reducing disruption to core development teams by handling advanced troubleshooting, reproduction, diagnostics, and resolution of customer-impacting issues. Responsibilities Include: Own and drive complex, escalated issues from intake through resolution Perform deep technical troubleshooting across software, cloud, and infrastructure layers Analyze logs, metrics, and telemetry across distributed systems Perform advanced debugging, including: Application and service log analysis Memory dump and crash analysis (e.g., WinDbg) Performance tracing and system-level diagnostics Reproduce issues by building scripts, automation, and test environments Work across AWS, Azure, and local environments supporting Windows, macOS, and Linux Partner with R&D teams to log high-quality defects, provide reproduction data, and propose fixes Submit and review pull requests for fixes, observability improvements, and tooling Identify recurring issues and drive automation and process improvements Collaborate with Support, Product, Problem Management, and Principal Engineers on large-scale investigations Contribute feedback to architectural designs, diagnostics strategy, and data flow improvements Document findings, workflows, and technical learnings to improve operational maturity Environment and Physical Demands Work is primarily sedentary in nature and can be executed in sitting or standing positions in an office environment. Requires the ability to utilize technology, including using a keyboard, verbal communication, and working with device screens that require visual acuity. If located in a company office, mobility is required to physically navigate the space. In the event of business travel, mobility is sufficient to use public and private transport and navigate to essential locations. May include moving or lifting 25 pounds or less (e.g., office chair, reams of paper). Security experience is preferred but not required. We provide comprehensive cybersecurity training during onboarding and throughout your career.

Requirements

• Bachelor's degree or foreign equivalent in Computer Science or related field, or equivalent combination of education and experience. 3 to 5 years in software development or related role.
• Technical Experience (Preferred)
• Linux and multi-platform OS experience (Windows, macOS, Linux)
• Cloud platforms (AWS, Azure)
• Observability tooling (Elastic Stack, Kibana, logging pipelines)
• Scripting and automation (PowerShell, Python, Bash, Ruby)
• Databases and data platforms (MS SQL, MySQL , Athena, Databricks)
• Containerized environments (Docker, Kubernetes)
• Ticketing and collaboration tools (Zendesk, Jira)
• Memory dump and performance analysis tools (WinDbg, ETW /XPerf) Experience with REST APIs
• About You
• You are a technically curious, engineering-minded problem solver who enjoys working on ambiguous and challenging issues.
• You bring:
• Please note: This role may involve on-call responsibilities and light travel.
• On-Camera Policy
• To support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on ca

Benefits

Additional Information

At Arctic Wolf, you won't just watch the cybersecurity industry evolve - you'll help lead the change. Our global Pack is made up of people who thrive on solving hard problems, moving fast, and building technology that protects organizations around the world. We're proud to be recognized by Forbes, CNBC, Fortune, CRN, Gartner Peer Insights and IDC MarketScape - but what matters most is the work behind it: delivering real outcomes for customers through award winning innovation like our Aurora Platform. If you're looking for meaningful work, smart teammates and the chance to make a real impact in a high-growth company that's redefining security operations, Arctic Wolf is the right place for you! Our mission is simple: End Cyber Risk. We're looking for a Software Development Support Engineer to be part of making this happen.

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