Systems Support Analyst Senior
External
Asu · Campus: TempePart-timeRemoteToday
ComplianceDocumentationLeadershipPowerShellPythonZero Trust
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Requirements
- Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
- Job Description:
- This role is primarily focused on remote endpoint management and security, with some hands-on, in-person support in a fast-paced, collaborative environment.
- Experience with enterprise endpoint management tools (Intune, MECM, Jamf Pro).
- Strong working knowledge of Active Directory, Entra ID, and Group Policy.
- Understanding
Benefits
Arizona State University offers a comprehensive benefits package that includes valuable employee benefits to enhance the total compensation of its staff. This package includes: ( Click here to explore options. )Access to professional development and hands-on learningWorkday Learning courses covering a variety of topicsTuition reduction for degree programs at ASUOpportunities for manager-approved specialized training and certifications based on department needsSalary: $75,000.00 annuallyEssential Duties:Support, maintain, and enhance endpoint management platforms including Microsoft Intune, MECM, and Jamf Pro.Administer and troubleshoot identity and device management systems using Entra ID and Active Directory.Deploy, manage, and enforce security configurations, software updates, and compliance policies across Windows and macOS devices.Perform endpoint security and vulnerability analysis, leveraging compliance reporting to drive remediation strategies.Collaborate with IT security teams and stakeholders to implement and enforce endpoint security standards, patching strategies, and zero trust principles.Analyze endpoint management processes, tools, and documentation to identify risks and recommend improvements that strengthen security posture and operational efficiency.Research, evaluate, and recommend endpoint management and monitoring solutions aligned with industry best practices.Develop and maintain technical documentation, including runbooks, deployment plans, and operational procedures.Automate and optimize endpoint management tasks using scripting (PowerShell, Python, shell) to improve efficiency and reduce manual effort.Provide consultation and guidance to IT staff, leadership, and departments on endpoint management and security practices.Provide advanced deskside support for Windows and macOS devices, including complex hardware, software, peripheral, and connectivity troubleshooting.Deliver high-touch support for executive-level stakeholders and departmental users with professionalism and responsiveness.Respond to and resolve support requests across multiple channels (ticketing system, phone, chat, and in-person).Image, configure, and deploy endpoint devices aligned with enterprise standards.Support collaboration technologies including Zoom, Microsoft Teams, and conference room systems.Take responsibility for fostering a positive culture, upholding organizational values, and championing engagement in all its forms- collaborating across our teams as well as participating in ET/ASU events and programs.Contribute to IT inventory and lifecycle management processes.Leverage AI in routine tasks and contribute ideas for using AI to improve the unit's efficiency and overall performance.Collaborate across teams and actively participate in ET/ASU events and programs.Serve as a technical subject matter expert across endpoint security and support domains.Vision insuranceRemote work options
Additional Information
Job Profile: IT Support Specialist 3 Job Family: IT Support Services Time Type: Full time Max Pay - Depends on experience: $75,000.00 USD Annual Apply before 11:59 PM Arizona time the day before the posted End Date.
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