Housing & Tenancy Support Coordinator

Responsibilities

• Deliver day-to-day housing and building management across supported living schemes
• Carry out vital health & safety and compliance checks, including fire safety
• Support customers to maintain tenancies, build independence, and achieve positive outcomes
• Manage rent accounts, including income collection, direct debits, and supporting benefit claims
• Respond to customer queries, feedback, and complaints with a focus on excellent service
• Complete assessments, sign-ups, and tenancy processes for new and existing customers
• Work collaboratively with customers and partner agencies to develop housing plans and risk assessments
• Build strong partnerships with external stakeholders, including health, social care, and community organisations
• Identify and manage risks, including safeguarding concerns, ensuring compliance with all relevant policies
• Play a key role in maintaining occupancy levels and promoting available homes
• Participate in an out-of-hours on-call rota

Requirements

• We're looking for someone who is both compassionate and driven, with a commitment to delivering excellent services.
• Your experience and knowledge:
• Experience working in housing, ideally with vulnerable adults or supported living services
• Understanding of housing processes, benefits, and tenancy management
• Strong IT, numeracy, and administrative skills
• Your skills and attributes:
• A motivated self-starter who can manage their own workload effectively
• Excellent communication and interpersonal skills, able to adapt to different audiences
• Strong problem-solving skills with a practical, solution-focused mindset
• Passion for customer-focused services and co-production
• Ability to build effective relationships with colleagues, customers, and external partners
• Willingness to participate in an on-call rota
• Appointment to this role will be subject to a satisfactory references, a satisfactory DBS, and possession of a valid Right to Work document.
• Discover Stonewater:
• Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.
• Our mission is to provide quality homes and services for people whose needs are not met by the open market.
• We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives.
• To Apply
• If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to their website to complete your application.

Additional Information

Housing & Tenancy Support Coordinator Location: Poole Salary : £13,988 per annum Vacancy Type: Permanent, Part Time (20 hours per week) Are you passionate about supporting people to live independently and thrive in their homes? We're looking for a dedicated and proactive Housing & Tenancy Support Coordinator (known internally as Intensive Housing Management Coordinator) to join our Supported Living team. In this rewarding role, you'll play a vital part in creating safe, well-managed environments where customers-particularly young people and individuals with disabilities-can build independence and feel truly at home. You'll deliver high-quality housing management and frontline support services across our supported living schemes. You'll be at the heart of our services-ensuring buildings are safe and well maintained, customer outcomes are front of mind, and individuals are supported to sustain their tenancies and reach their full potential.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Stonewater? Share your experience