Enterprise Account Manager

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Role Purpose: Enterprise Account Managers ensure our largest customers maximize the value of using Jumio's ID Verification products - helping them to eliminate identity fraud and onboard customers quickly and securely. There is also a significant commercial emphasis on achieving substantial revenue growth within these accounts by identifying new areas and use cases for our market-leading products. Role Value: Enterprise Account Managers are responsible for a major portion of Jumio's revenue and play a critical role in managing our highest-value accounts. Balancing customer satisfaction with commercial objectives, this role directly impacts our revenue, customer retention, and EBITDA growth. Example Responsibilities: Leading the overall long-term strategy and relationships across the assigned enterprise account portfolio. Achieving significant financial targets and growth across a range of large accounts in various industries. Work with management to define account strategies and identify opportunities for business expansion. Interact with clients to ensure high levels of customer satisfaction through a consultative approach. Develop and execute comprehensive account plans, consistently meeting and exceeding targets. Articulate compelling value propositions about Jumio's services to drive client engagement and satisfaction. Work cross-functionally with Solution Engineering, Marketing, and Finance teams to maximize account growth and service excellence. Draft and present detailed business reports, providing insights and updates on account performance. Provide valuable feedback to Product and Marketing teams to continuously enhance our products and the value delivered to clients. Experience and Qualifications: 8+ years experience as a SaaS Account Manager with a proven track record of managing key accounts and achieving revenue targets. Experience within the identity verification sector is a benefit. Strong retention and growth success within multi-million dollar accounts Positive attitude, team-oriented, and a self-starter who can work independently and collaboratively to achieve account goals and contribute to the organization's success. Proven experience in managing high-value enterprise accounts with a focus on land and expand motions. Evidence to show ability to build deep relationships across existing an new use cases on a Global scale. Experience with Salesforce or similar CRM tools for managing accounts and tracking performance. Excellent communication skills, both written and verbal, with the ability to convey complex information clearly and effectively. AI proficient. Professional, ambitious, determined, and results-oriented mindset.

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