End User Support & Smart Hands Technician

Responsibilities

• Helpdesk & End User Support
• Act as a primary contact for technical assistance, resolving software, hardware, and connectivity
• Log, track, and escalate tickets using our service desk tools.
• Communicate clearly and professionally with users, focusing on a great support experience .
• AV Conference Room Support
• Diagnose and resolve AV and connectivity issues in conference rooms.
• Set up and support AV equipment for meetings, providing on‑site assistance as needed.
• Maintain AV inventory and report missing or malfunctioning items.
• Network Infrastructure Support
• Identify and troubleshoot basic wired and wireless connectivity
• Support on‑site users with common network needs and assist the Network Operations team with local checks.
• Escalate more complex network issues to Level 2 support for rapid resolution.
• ESSENTIAL CRITERIA:
• We encourage you to apply even if you don't meet every "nice to have". The essentials are:

Requirements

• 5+ years in IT Support (e.g. IT Support Technician, Helpdesk Analyst, Desktop Support, or similar).
• Technical Skills:
• Comfortable supporting Windows and/or macOS
• Basic understanding of networking and Wi ‑Fi (e.g. IP basics, connecting devices, simple troubleshooting).
• Experience using ticketing systems and working within SLAs (e.g. Jira Service Management or similar).
• Customer Service & Problem-Solving:
• Strong interpersonal and communication skills , with a passion for helping users.
• Ability to prioritise, multitask, and think independently when troubleshooting.
• These are bonuses, not requirements . You can grow into them with us:
• Familiarity with AV systems and conference room technologies.
• Experience supporting Mac / Apple environments in more depth.
• Exposure to network infrastructure troubleshooting beyond basic connectivity.
• Knowledge of Cisco , Linux , or more advanced networking concepts.
• A proven track record of delivering outstanding customer service in an IT setting.
• #INDEMEA #LI-CT2 #LI-Onsite

Benefits

Additional Information

OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

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