Online Merchandiser

About the role

Online Merchandiser, based Waltham Abbey (Hybrid role). Salary £32,000 p.a. + many benefits. An exciting time to join an award-winning business in a phase of growth, in an impactful team to provide a brilliant experience to our online customers with accurate product info, range and promotion implementation, maximising the financial performance of the site. - It's a great time to embark on your e-Commerce career with Jollyes! The Benefits At Jollyes, we're as passionate about our people as we are about our pets! We think our tail-wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it's needed most. Competitive salary of £32k p.a. iTrent financial wellbeing package , powered by Stream, enabling access to earnings before pay day plus lots more discounts and savings benefits. Retail Trust membership - free counselling, wellbeing and financial support for the retail industry Colleague 'Treats' - numerous discounts on hundreds of high street retailers and online service providers from groceries to holidays and cinema trips. Colleague 'We Care' wellbeing & medical support services - online GP, mental health support, get fit programme and much more (including 'Tooth Fairy' dentist on demand). 30% off Jollyes branded products (and 20% off other brands in store for your pet's needs!) with discounts for our pet clinics too. Additional paid leave for your wedding, new pet coming home and your birthday off! Enhanced maternity / paternity leave Discounted membership for David Lloyd Clubs - access to gym, pool, spa, classes, racquet sports, kids clubs and more This is a full time, hybrid role involving a minimum of 3 x office days per week at our pet-friendly support office in Waltham Abbey (Essex) and up to 2 x days per week from home (or other Jollyes location as preferred). 37.5 hours per week. The Role - Online Merchandiser At Jollyes, our Online team sits right at the heart of our digital growth - making sure every pet owner who shops with us gets a seamless, brilliant experience from first click to checkout. We're looking for a commercially minded Online Merchandiser to help drive the trading performance of our eCommerce business and bring our online range to life. It's a big opportunity for growth and you could be instrumental in driving that! Reporting to our Digital Trading Manager, you'll own the day-to-day merchandising of our site - turning the trading plan into a brilliant customer experience and strong commercial results. No two days are the same, but you'll typically be: Merchandising the site - presenting products clearly, keeping ranges, imagery and attributes accurate, and using GA4 insight to lift conversion and remove customer pain points. Managing the range - ranging products to site on time and in stock, across click & collect and delivery, with an eye on SEO, navigation and filtering. Sharpening site search - keeping results relevant and accurate, and acting on the insight behind them. Bringing promotions to life - planning and executing offers on time and in full, from banners to landing pages and the full promotional customer journey. Growing organic traffic - working with our in-house tools and SEO agency to hit our targets. The Skills - Online Merchandiser To be successful in this role, you'll bring the following skills, experience and qualities: Previous experience in a similar online / digital merchandising environment. A proactive, analytical mindset and a genuine commercial instinct - you spot what's working, dig into what isn't, and take action. A collaborative style, comfortable working across buying, marketing, digital, web development and our supply base to get things done. Confidence taking ownership in a fast-paced environment, working to targets with real attention to accuracy. You'll know your way around an excel spreadsheet and have an aptitude for digital systems. An appetite to keep learning - and ideally, a love of pets! Share our values of being: Wise, Focused, Genuine, Eager, Together About Jollyes Pets Jollyes are an award-winning UK pet retailer with over 100 stores and over 50 years of pet expertise between our paws. Winners of the Retail Week award for 'Best Retailer 2024' (under £250m t/o), and listed in the Sunday Times 'Best Places to Work' you really can be sure you're joining a great brand and employer, trusted by our customers and our colleagues. Accredited by 'Rest Less' as an age-inclusive employer we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition, we're friendly to pets people and the planet too! To Apply: If you're looking for a career with a company who will truly value you and recognize your contribution with some fantastic rewards and benefits, where you can really make a difference, click to apply today! Respectfully no agencies please

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