Guest Service Manager - The Hoxton, Amsterdam

About the role

What you'll do... Support the running of our day to day Front Office, leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests - from when they arrive, over the course of their stay and until they get their bill and head off again. Lead your team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions. Contribute to our success as a business, by making sure the right rates are being used, managing overbooking levels and working with the team to make sure we have a full and happy house. Making sure everything is running smoothly and looking sharp, working with the team to find solutions to any hick ups. What we're looking for... Individuals. You're looking for a place where you can be you; no clones in suits here. Passion for hospitality - whether that's a drink, a meal, an event or a bed for the night. You're all about having a positive impact on the people you interact with, leaving them with a memorable experience. You're not precious. We leave our egos at the door and help get things done. You're up for doing things differently and trying (almost) everything once. If we got stuck in a lift together we'd have a good time and share a few laughs. You want to be part of a team that works hard, supports each other and has fun along the way. Hotel or leisure related experience in a similar role. If you're familiar with Opera or similar front desk operating system and understand GDS that would be a big advantage.

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Company Intel

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