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L1 IT Customer Support French & English

External
Everience logoEverience · Timișoara, Romania
Full-timeRemote3mo ago
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Benefits

Permanent contractCentral building offices with an excellent view of the city, top facilities and equipmentCompetitive salaryPerformance bonusExpense account for holidaysMeal tickets and gift vouchersTraining opportunitiesRegina Maria medical packageExtra vacation daysFruits on the houseWhat about choosing much more than a job? #AJobThatMakesSenseAll our positions are open to both women and men and are, of course, open to people with disabilities.Paid time off

Additional Information

We are searching for tech-savvy enthusiasts! If you enjoy using computers and find satisfaction in helping others find the ideal solution, YOU are our future colleague! And you'll also be considered a hero when you solve our customer's challenges. What we'll achieve together: Provide accurate and optimal IT solutions via telephone, e-mails or chat; After an effective training period you will be able to troubleshoot different issues (office, windows, outlook, internet, specific applications, hardware); Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction; Follow-up the existing back-log; Comply with project's performance indicators; Communicate with other designated teams and escalate complex issues. This job is the right for you if: Spoken languages: fluent French and English (B2/C1); Technical college or university is not mandatory as necessary training will be ensured; Previous customer support experience is an advantage; Excellent customer service abilities: client orientation, active listening and interpersonal skills; Ability to work in a dynamic environment and to multitask; Availability to work in shifts.

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