Associate, Customer Service Support (Customer, Pricing Master Data Administrator - Mandarin Speaker)

Responsibilities

• Master Data Setup and Management
• Customer Master Data
• Pricing Master Data
• Set up and continuously update pricing master data, based on approvals. Implement and manage discounts, promotional pricing, and volume - based pricing structures. Ensure all price lists are up - to - date in line with market and regulatory changes.
• Data Quality Assurance
• Data - related Communication and Collaboration
• Internal Liaison with Sales Teams in China
• Communication with Customers
• Cross - functional Collaboration
• Emergency Issue Resolution
• After - hours and Weekend Availability
• Data Analysis and Reporting
• Data - driven Insights
• Report Generation
• Generate regular reports on master data status, including data accuracy, significant changes, and issues or opportunities. Present data in a clear format, such as visual dashboards or summary reports, to support informed decision - making across the organization.
• WHAT YOU'LL BRING TO ALCON:
• Language Proficiency
• Fluent in both spoken and written Chinese and English. Clear communication of complex data concepts in Chinese is essential for interacting with Chinese - speaking stakeholders, and English for cross - border communication within the multinational company.
• Technical Skills
• Proficient in using master data management systems, preferably those tailored to the medical device industry. Experience with SAP or other ERP systems' master data modules, especially with industry - specific functionality.
• Strong skills in data entry, data cleaning, and data analysis tools like Excel. Familiarity with data visualization tools such as Tableau or PowerBI is desirable.
• Experience and Knowledge
• At least 3-5 years of experience in master data management, preferably in the medical device industry. A deep underst

Additional Information

At Alcon, we are inspired by the meaningful work we do to help people see brilliantly. As the global leader in eye care, we boldly innovate, champion progress, and act with speed. We recognize and celebrate the contributions of our people, offering career opportunities that empower growth and fulfillment. Together, we go above and beyond to make a lasting impact on the lives of our patients and customers. We cultivate an inclusive culture and invite diverse, talented individuals to join us in shaping the future of eye care.

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