Knowledge Management Specialist, Process Excellence & Transformation, WFS

Requirements

• Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience
• Knowledge of Microsoft Office products and applications
• Experience using content management systems and content tools
• Experience authoring, editing, and publishing headless content in a content management system
• Experience developing policies and supporting documentation
• Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards
• Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
• USA, VA, Arlington - 64,300.00 - 112,500.00 USD annually

Additional Information

We are seeking an experienced professional to join our team as a Knowledge Specialist, supporting the WFS organization. This strategic role will manage SOP content and communications for an audience of 500 + WFS team members across multiple teams, including CAT, Field Optimization, and Field Leadership. The Knowledge Management Specialist owns the creation, maintenance, and distribution of standard operating procedures and organizational communications. The position ensures documentation remains accurate, current, and accessible to stakeholders. The focus extends beyond static documentation into designing and mapping end-to-end workflows. This role identifies recurring failure patterns and systemic risks surfaced through process breakdowns. The incumbent partners with subject matter experts to capture institutional knowledge and drive continuous improvement in documentation standards. Key job responsibilities Own and govern the organization's documentation infrastructure including SOP creation, version control, and retirement. Design and map end-to-end workflows that drive operational consistency and automation readiness. Identify recurring failure patterns and escalate systemic risks with data-backed corrective actions. Develop structured communications that support change adoption across cross-functional teams. Partner with subject matter experts to translate tribal knowledge into standardized, consumable content. Establish and track success metrics including SOP adoption rate and systemic risk mitigation. Influence process owners to implement documentation standards without direct authority. Conduct root cause analysis on documentation gaps that contribute to operational defects. Proactively audit knowledge bases to prevent outdated or inaccurate content from scaling.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Amazon.com Services LLC? Share your experience