Systems and Infrastructure Engineer III- Audio Visual Systems

About the role

Our team is focused on developing a streamlined, dependable company that includes service operations and technology solutions for Finance, People, and Associate Digital Experience (ADE). We also provide a variety of services such as procurement, supplier portfolio management, merchandising master data, and analytics. From developing HR chatbots and virtual assistants to creating invoice solutions and facilitating legal changes, we help drive efficiency across Walmart globally.

Responsibilities

• Provide operational support and maintenance of conference room technology across the US Central Region, ensuring seamless functionality and minimal downtime.
• Assist with global conference technology operations, collaborating with cross-functional teams to ensure consistent and high-quality service.
• Manage servers, including monitoring, troubleshooting, and maintenance to ensure optimal performance and availability.
• Administer telemetry systems, collecting and analyzing data to inform product growth and improvement initiatives.
• Contribute to the growth and development of conference technology products, working closely with product owners and stakeholders.
• Maintain and integrate ServiceNow, ensuring efficient incident management and problem resolution.
• Collaborate with other teams to identify and implement process improvements, ensuring alignment with business objectives.
• Stay up-to-date with industry trends and emerging technologies, applying knowledge to drive innovation and improvement.

Requirements

• Comprehensive understanding of how Unified Video communications function and operate over an enterprise network.
• IP and Network knowledge
• Good communication skills
• Customer service attitude
• Minimum: Avixa CTS certification. CTS-I or CTS-D a plus
• 2 years experience in A/V integrations
• Bachelors degree in Computer Science, Engineering or related discipline
• Minimum: 2 years' experience in Enterprise communications as a vendor or in a corporate position or Minimum 2 years' working for AV Integrator as Field Engineer.
• About Walmart Global Tech
• Our hubs: Walmart is a global company with offices across the United States and around the world. Our global headquarters is in Bentonville, Arkansas, with primary hubs in the San Francisco Bay area and New York/New Jersey.

Benefits

Additional Information

Position Summary... We are seeking a highly skilled Systems and Infrastructure Engineer III to join our team, responsible for providing operational support and maintenance of conference room technology across the US Central Region, as well as assisting with global conference technology operations. This role will also focus on server management, telemetry administration, product growth, and ServiceNow maintenance and integrations. What you'll do...

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