VP, Operations

Benefits

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At Warner Music Group, we're a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across all our diverse businesses: Curiosity : We do our best work when we're immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation, and innovation is the key to our future. Collaboration : Making music and bringing it to the world is all about the power of originality amplified by teamwork. A great idea, like a great song, travels globally. We ignite passions and build connections across our diverse community of artists, songwriters, partners, and fans. Commitment : We pursue excellence for our team and our talent. Everything in music starts with a leap into the unknown, and we're committed to keeping the faith, acting with integrity, and delivering on our promises. WMG is home to a wide range of artists, musicians, and songwriters that fuel our success. That is why we are committed to creating a work environment that actively values, appreciates, and respects everyone. We encourage applications from people with a wide variety of backgrounds and experiences. Consider a career at WMG and get the best of both worlds - an innovative global music company that retains the creative spirit of a nimble independent. A little bit about our team: WMX is Warner Music Group's merchandise and e-commerce services division, focused on helping artists connect with fans through merchandise, physical music, touring, vip ticketing, retail, licensing and direct-to-consumer experiences. We work at the intersection of creativity and commerce, partnering with artists, managers, and label teams to build thoughtful, high-quality products and experiences that fans care about, and marketing them to drive revenue and add value to our clients business. From artist stores and limited-edition vinyl to tour merchandise and global retail programs, we treat merch and physical products as meaningful extensions of an artist's creative vision. WMX combines the global scale of Warner Music Group with an entrepreneurial, hands-on approach. We value collaboration, ownership, and curiosity, and we're building a forward-thinking team that's excited to evolve how artists reach and engage their audiences. Your role: The Vice President, Operations will oversee the operational backbone of WMX (Merchandise & D2C), ensuring teams, systems, and processes scale efficiently while remaining flexible, creative, and artist-first. This role is responsible for translating strategy into execution across merchandise production, ecommerce operations and marketing, touring (merchandise and vip), retail and licensing operations, fulfillment, and global logistics. This role will also be responsible for overseeing and improving cross-functional communication and operational alignment between WMX, finance, label teams, global marketing, other internal Warner Music Group partners, and key external vendors and service providers. Here you'll get to: Own and evolve operational strategy across WMX, balancing efficiency, speed, and quality Coordinate implementation and updates of operation standard operating procedures, including production workflows, inventory management, ecommerce operations, fulfillment, customer service, and management of licensing activities Establish clear workflows and communication frameworks across WMX, labels, global marketing, internal WMG stakeholders, and external partners Build and maintain scalable processes that support global growth and complex artist campaigns Identify operational risks, bottlenecks, and inefficiencies and proactively solve them Develop KPIs, reporting, and accountability frameworks across operations Act as a key operational partner to finance and legal on forecasting, budgets, contracts, and compliance About you: Experience working with or alongside artist management companies and or labels Deep hands-on experience with operations systems, financial systems and day to day operations of a merchandise and/or D2C company Demonstrated ability to independently learn, implement, and scale new technologies Ability to collaborate effectively across creative, social, e-commerce, and operations teams Clear communicator with the ability to bring structure to complex, cross-functional environments Highly analytical with a creative, growth-oriented mindset We'd love it if you also had: 7 - 10 years of experience in an operational or similar role Experience leading or supporting ERP system selection, implementation, and integration across finance, inventory, and ecommerce operations. Strong financial and operational forecasting background, with experience partnering closely with finance on budgeting, margins, and inventory

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