Customer Success Manager

About the role

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. This hybrid role is open to candidates based in or near Austin, TX. Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At LogicMonitor, we hire within our Centers of Energy-vibrant locations where our teams connect, collaborate, and innovate. To learn more about life at LogicMonitor, check out our Careers Page .

Responsibilities

• The Customer Success Manager is responsible for the success, retention, and growth of LogicMonitor's customers. You will partner closely with customer stakeholders to drive adoption, demonstrate value, and ensure long-term outcomes from the LogicMonitor platform.
• Here's a closer look at this key role:
• Own the end-to-end customer relationship for assigned accounts
• Lead adoption and ongoing value delivery
• Build and maintain relationships with senior and executive stakeholders
• Proactively manage account health, risk, and renewal readiness
• Lead business reviews and value-based conversations
• Partner with Account Executives to identify and support growth opportunities
• Act as the escalation point for complex customer issues
• Advocate for the customer internally across Product, Support, and Services teams

Requirements

• Bachelor's Degree preferred, with a preference for technical degrees such as computer science or computer information systems
• 3+ years' experience in Customer Success, Account Management, or a related SaaS role
• An understanding of IT infrastructure, cloud, or observability concepts
• Proven ability to engage and influence senior and executive stakeholders
• Commercial awareness and renewal experience
• Excellent communication, organization, and prioritization skills
• Residents of California, click Here to view our California Applicant Privacy Notice.
• Anticipated Application Close Date: 7/6/2026
• LogicMonitor is an Equal Opportunity Employer
• At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We're committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.
• Work Authorization:
• At this time, we are able to consider candidates who are authorized to work in the United States on a full-time, permanent basis without requiring new or initial employer-sponsored work authorization.
• Candidates who currently hold valid U.S. work authorization that can be transferred to a new employer (such as certain H-1B statuses) may be considered on a case-by-case basis.
• We are not able to provide new sponsorship for employment-based visas that require an initial petition or application by the employer.
• #LI-CB1 #LI-Hybrid #BI-Hybrid
• LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our

Benefits

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at logicmonitor? Share your experience