Legal Tech and Operations Manager

About the role

At Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We're helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We're data-driven and never stop iterating. If you'd like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we'd love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you'll fit right in.

Responsibilities

• Deeply learn how the Legal team operates across every sub-function - including the matter types, playbooks, jurisdictions, and stakeholders that drive our volume - and use that fluency to continuously identify friction, duplication, and risk that others have learned to live with.
• Drive projects end to end - from intake and scoping through kickoff, rollout, adoption, and post-launch iteration - including stakeholder engagement, training, change management, and coordination with cross-functional partners
• Lead or support, as appropriate, the evaluation, selection, configuration, and rollout of AI tools and legal technology solutions that automate routine work, improve decision-making, and increase attorney leverage.
• Partner with attorneys to create structured playbooks, prompts, knowledge bases, and decision frameworks, and escalation rules that AI tools can apply consistently and safely.
• Build and continuously improve the operating infrastructure of a modern legal function - including matter intake and triage, knowledge management, spend tracking and forecasting, outside counsel management, compliance calendars, and leadership reporting.
• Build self-service legal knowledge and guidance systems that enable internal teams to quickly resolve routine questions while ensuring appropriate escalation paths for higher-risk or novel issues.
• Build the reporting framework used to evaluate Legal's performance, capacity, efficiency, business impact, and risk trends
• Establish the documentation, runbooks, and operational standards that make every system we build understandable, auditable, and maintainable over time.
• Perform other related duties as assigned.
• How You Will Do Your Work
• As a Legal Tech & Operations Manager, how results are achieved is paramount for your success and ultimately for our success as an organization. In this role, your foundational knowledge, skills, abilities, and personal attributes are anchored in the following:
• Builder's Mindset - when you see a manual, repetitive process, your first instinct is to map it, decompose it, and rebuild it as a system. You ship prototypes, not slide decks about prototypes.
• Initiative and Motivation - you identify what needs to be done and do it before being asked. You read the workflow inventory, participate in team meetings, watch where bottlenecks are happening, and bring forward proposals with a recommendation and a measurement plan.
• Technical and AI Fluency - you are deepl

Requirements

• Reporting to Senior Counsel, the Legal Tech & Operations Manager will be responsible for transforming how the Legal function operates as Justworks scales.
• The mission of this role is to increase the leverage, scalability, and effectiveness of the Legal function by designing and implementing systems, workflows, and knowledge infrastructure that enable legal work to be performed more efficiently, consistently, and at greater scale.
• Your Success Profile

Your Match

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