Customer Service Representative

About the role

Salvo Software is looking for a dedicated and dynamic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, ensuring they receive excellent service and support as they navigate our software solutions. You will assist with inquiries, resolve issues, and provide information that enhances customer satisfaction. Key Responsibilities: Respond to customer inquiries via phone, email, and chat promptly and professionally. Assist customers in troubleshooting software-related issues, providing step-by-step guidance. Document customer interactions and feedback to improve service delivery and product offerings. Collaborate with the technical support team to escalate and resolve complex issues. Update customers on the status of their inquiries and follow up to ensure resolution. Provide product information and facilitate onboarding for new customers as needed. Identify and suggest improvements based on customer feedback. Qualifications: High school diploma or equivalent; additional certification in customer service is a plus. 3+ years of experience in customer service or support, preferably in the software industry. Strong problem-solving skills and the ability to think critically under pressure. Excellent communication skills, both written and verbal. Proficient in using CRM software and customer support tools. Strong attention to detail, with an ability to multitask effectively. Ability to work independently and as part of a team in a fast-paced environment. Availability to work flexible hours, including evenings or weekends, if necessary.

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