Customer Service/Support Representative
External
Cae · PhoenixPrepare for this interview
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About the role
The Client Services Representative (CSR) serves as the primary point of contact for client-facing service requests within the training center. This role focuses on delivering a high-quality customer experience through in-person, phone, and email interactions, while coordinating operational and administrative activities. Serve as the main point of contact for client inquiries and service requests Greet and check in clients at the training center Provide support to clients, including executive-level stakeholders, during training events Conduct pre-training outreach to clients Troubleshoot issues and coordinate appropriate solutions Ensure classrooms are properly set up with required materials Deliver hospitality items, schedules, and badges to clients and partner locations (e.g., hotels) Maintain inventory of training and classroom materials Create purchase requisitions and coordinate ordering of center supplies Organize meetings and manage scheduling using Outlook and related tools Generate shipping labels and coordinate shipments (e.g., FedEx) Act as liaison between clients and internal departments Maintain a professional demeanor and appearance in all interactions Obtain Notary Public designation and adhere to applicable requirements Support a 24/7 training environment with a variable schedule, including weekends Work Schedule: Part-time, onsite; Monday, Wednesday, Friday, and Saturday (schedule may vary based on business needs)
Requirements
- High school diploma or equivalent
- Experience in customer service, hospitality, or administrative support
- Ability to communicate effectively verbally and in writing
- Strong organizational skills and attention to detail
- Proficiency with Microsoft Office applications, including Outlook, Teams, and Excel
- Ability to learn new software systems and tools quickly
- Ability to handle sensitive information with confidentiality and integrity
- Ability to build and maintain professional relationships with internal and external stakeholders
- Ability to perform in a fast-paced, client-facing environment
- Willingness and ability to work weekends and a variable schedule
- Ability to meet physical requirements, including: Lifting up to 50 lbs. or less
- Standing, stooping, or squatting as needed
- Climbing stairs and step ladders
- Working in confined spaces
- Extended periods of phone use
- Associate degree (two-year degree) or higher
- Experience supporting executive-level clients or stakeholders
- Experience in hotel, concierge, travel, or similar client-facing environments
- Familiarity with Apple products and iOS applications
- Experience coordinating logistics in a training or event environment
- Demonstrated ability to resolve issues and improve customer satisfaction
Benefits
Additional Information
About CAE CAE is a global leader in training for the civil aviation, defense, and security markets. Backed by a strong commitment to safety, innovation, and customer success, CAE provides advanced training solutions that help prepare customers to perform complex tasks in critical environments. With operations around the world, CAE fosters a collaborative and inclusive workplace where employees contribute to meaningful outcomes.
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