Assistant Manager - Process Training
External
Wnsglobalservices144 · Cape Town, South AfricaFull-timeOn-site4mo ago
Mentoring
Prepare for this interview
EliteAI-generated questions, company research, and talking points tailored to this role
Responsibilities
- Conduct new starter training as well as refresher, up-skilling and cross skill training including knowledge checks and assessments and ensuring support is provided daily.
- Managing a group of trainees on a day to day basis including the administration of the group and follow through
- Supporting in nesting and BAU and conducting and reporting on training needs analysis
- Capture learner records in line with Client requirements
- Qualifications & Experience required:
- Grade 12
- 2+ years' experience in a training role
- Training, coaching and mentoring experience
- Computer literacy at intermediate level (MS Office).
- US Night Shift Monday-Sunday
Additional Information
Main purpose:The purpose of the Operations Trainer role is to deliver product and technical training to their assigned operational business unit. The role of a learning and development professional is a vital component in ensuring agents and operational teams are equipped with all the necessary tools and skills to achieve ongoing optimum deliverables.
Your Match
How well this role fits your profile.
Company Intel
What employees say
Worked at Wnsglobalservices144? Share your experience