Application Support & Training Specialist - HVAC/R

About the role

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today! Job Title: Application Support & Training Specialist - HVAC/R Location: Brantford, ON Travel : 30% Job Summary If you are a technically skilled HVAC/R professional with a passion for customer support, training, and business development, Copeland has an exciting opportunity for you! Based in our Brantford, ON location, you will support internal and external customers through application engineering, technical support, and the delivery of impactful training programs. This role bridges technical expertise with customer engagement by ensuring Copeland products are applied effectively while advancing industry knowledge through training initiatives.

Responsibilities

• Application Support
• Deliver best-in-class application support to OEMs, wholesalers, contractors, and end users.
• Provide detailed technical solutions for product application, performance, and troubleshooting.
• Investigate product application and quality issues, identify root causes, and recommend solutions.
• Perform and verify compressor inspections, controls, and equipment selections using Copeland tools.
• Make technical recommendations, challenge conventional thinking, and support business cases.
• Serve as an expert in compression technologies and Copeland products.
• Understand customer needs, identify & communicate opportunities
• Training Specialist
• Deliver annual training calendar aligned with sales, marketing, and technical services objectives.
• Create and deliver comprehensive training programs, including multi full-day courses on product, integration, installation, and service training for internal and external audiences.
• Ensure training programs remain current, relevant, and measurable through customer feedback and engagement metrics.
• Support the Copeland Technical Specialist (CTS) program, including communication and development of graduates.
• Travel to customer sites, wholesalers, OEMs, and training facilities across Canada and the U.S. to both deliver training sessions and participate as a trainee in professional development programs.
• Understand customer needs, identify and communicate opportunities
• Qualifications & Competencies
• Strong technical knowledge of refrigeration and air conditioning systems.
• Proven ability to develop and deliver engaging technical training programs.
• Excellent communication skills in various settings (one-on-one, group, technical, and non-technical).
• Ability to anticipate customer needs and problem-solve effectively.
• Skilled in building strong internal and external networks.
• Commitment to customer experience and continuous improvement.
• Education & Experience Requirements
• Required:
• High School Diploma
• 3+ years of HVAC/R industry experience.
• Experience supporting OEMs, wholesalers, contractors, and end users
• Must be legally authorized to work in in Canada and travel to the United States without employer sponsorship for business meetings and related activities.
• Preferred:
• Certificate of Qualifications 313A (Commercial Refrigeration Mechanic) or currently enrolled in technical college and working toward 313A certification.
• Previous experience teaching or delivering technical training.
• Proficiency in Microsoft Office Suite.
• Our Commitment to Our People
• We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this purpose to life while competing and leading in a global economy. Our training programs focus on end-to-end development, from onboarding through senior leadership.
• Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, defined contribution pension plan and more. We provide employees with flexible time off plans, including pai

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