Strategy and Operations Analyst

About the role

You'll join Prodigal's Strategy & Operations team, the consulting arm of the company. We partner with creditors in consumer finance (Banks, NBFCs & BNPLs and debt collection agencies) to transform how they engage with consumers using data-driven insights and AI-powered workflows. The team sits at the intersection of product, data science, and client operations: designing strategy, building execution pipelines, and running experiments that deliver measurable lifts in recoveries and channel performance. Role Overview As a Strategy & Operations Analyst, you will work with the team to execute and scale high-impact strategies and initiatives for clients. You'll both build and scale: owning live AI based strategies, testing new ideas, identifying and solving client challenges, and driving strategic initiatives. This is beyond a traditional consulting role where impact ends at strategic recommendations. Here, you will own strategies end-to-end, from design to live execution. You'll have visibility over their direct, measurable impact on real business outcomes. You'll operate in a high-growth environment with accelerated learning, full ownership, and continuous exposure to CXOs. The role also offers periodic travel to the US for client meetings and industry conferences, giving you on-ground global exposure. This role is designed as a fast-growth pathway into a Strategy & Operations Lead position , based on performance, learning velocity, and leadership readiness. Mode of work - 5 days in office What makes you a good fit? You enjoy solving real-world problems and taking full ownership of outcomes, not just analyses. You combine structured thinking with execution discipline and are comfortable working in fast-moving, client-facing environments. You're motivated by measurable impact, continuous learning, and early responsibility.

Responsibilities

• Strategy:
• Act as a strategic advisor and industry expert to the CXOs of the customers you manage. They will rely on you for advice on what's best for their business
• Own end-to-end engagement strategy, defining strategies to drive improvements in collections & recoveries, self-serve usage, and consumer experience
• Design structured experimentation frameworks by crafting hypotheses, choosing success metrics, and analyzing results to continuously refine strategy and inform scalable best practices
• Partner with data science teams to shape and operationalize models (e.g., channel affinity, right-time-to-contact, offer logic), ensuring strategies correctly leverage behavioral patterns
• Analytics and Operations:
• Develop insightful, scalable reports and dashboards to track key performance metrics and proactively track deviations, trends, and anomalies
• Lead the execution and monitoring of A/B tests to measure product improvements and optimize service delivery
• Continuously improve underlying processes and systems by designing structured experiments, analyzing results, and translating learnings into scalable improvements

Requirements

• Bachelor's degree in Engineering, Mathematics or a related field (Tier 1 college from 2025 batch preferred)
• Deep interest in consulting or product management
• Relevant data analytics experience
• Proficiency in Excel, Python, SQL, and Tableau/other BI tools is preferred
• Excellent communication skills (written and verbal), with the ability to clearly present findings to stakeholders and team members
• Evaluation Process :
• Round 1
• Intro and communication (15 minutes)
• Problem/puzzle solving (30 minutes)
• Case study (60 minutes)
• Round 2
• Culture fit (20 minutes)
• Final Shortlist/Offer announcement
• Job Benefits:
• World-class team - You'll get t

Additional Information

At Prodigal, we are building AI Agents for loan servicing and collections. Founded in 2018 by IITB alumni, our journey began with one bold mission: to eradicate the inefficiencies and confusion that have plagued the lending and collections industry for decades. We are backed by Y Combinator, Accel and Menlo Ventures. Today, we stand at the forefront of a seismic shift in the industry, building Agentic AI applications for consumer finance. Powered by our cutting-edge platform, Prodigal's Intelligence Engine (PIE), we're creating the next-generation agentic workforce - one that empowers companies to achieve unprecedented levels of operational excellence and intelligence. With over half a billion consumer finance interactions processed and a growing impact on more than 100 leading companies across North America, we've established ourselves as the go-to partner for organizations that demand more from their AI solutions. Our unparalleled experience, coupled with our trusted customer relationships, uniquely positions us to build Agentic AI applications that will revolutionize the future of consumer finance. At Prodigal, we are driven by a singular, unrelenting purpose: to transform how consumer finance companies engage with their customers and, in turn, drive successful outcomes for all.

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