ServiceNow Developer

Requirements

• Hands-on experience with: ITSM modules (Incident, Problem, Change, Request, Service Catalog)
• CMDB (basic understanding)
• Scripting: JavaScript, Glide APIs (server-side & client-side)
• Integration fundamentals: REST / SOAP APIs
• Basic understanding of ACLs, security concepts, and performance considerations
• 3-4 years of hands-on ServiceNow development experience
• Experience working on end-to-end ServiceNow implementations or enhancements
• ServiceNow certifications (preferred): CSA, CIS, CAD
• Morgan McKinley Pte Ltd
• Lay Sihua
• EA Licence No. : 11C5502
• EA Reg No. : R23114633

Additional Information

Role Summary The ServiceNow Developer is responsible for designing, developing, and supporting ServiceNow solutions across ITSM and related modules. This role requires strong hands-on development skills, the ability to translate requirements into technical solutions, and collaboration with architects and senior developers to deliver scalable and maintainable implementations. Roles & Responsibilities Development & Configuration Perform hands-on development using: Business Rules, Script Includes, UI Policies, Client Scripts Flow Designer, IntegrationHub, Service Catalog, Workflows Configure and customize ITSM modules (Incident, Problem, Change, Request) Develop solutions aligned with OOTB-first and best practice approach Support data loads, transformations, and basic data validation Solution Design & Delivery Translate business requirements into technical designs with guidance from senior team members Participate in design discussions, solution walkthroughs, and sprint planning Contribute to low-to-medium complexity customizations while minimizing technical debt Support testing (unit, system, UAT) and defect resolution Integrations & Technical Support Develop and support integrations using: REST / SOAP APIs MID Server (basic exposure) Assist in troubleshooting issues, debugging scripts, and resolving defects Support production issues and hyper care activities as part of the team Collaboration & Stakeholder Interaction Work closely with Architects, Leads, Project Managers, and Functional teams Participate in customer discussions for requirement clarification Provide updates on development progress and risks Quality & Best Practices Follow coding standards, platform guidelines, and security practices Participate in code reviews and peer reviews Ensure solutions are scalable, maintainable, and upgrade-friendly

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