L1 Support Engineer - Microsoft 365 & Cloud (AWS/Azure)

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Additional Information

Provide L1 support for Microsoft 365 incidents and service requests, ensuring timely resolution and adherence to SLA. Having hands on Experience with Windows Administration Monitor Microsoft 365 services using cloud monitoring tools and dashboards; analyze alerts and take proactive actions. Need to have hand son on any one among AWS/AZURE Administer users, groups, roles, and licenses , supporting core workloads including Exchange Online, Teams, SharePoint Online, and One Drive . Manage the user lifecycle , including onboarding, role changes, offboarding, password resets, MFA enrollment, and access troubleshooting. Diagnose and resolve technical issues, performing system configuration updates and following SOPs, security policies, and incident management processes. Collaborate with client SPOCs and internal L2/L3 teams to escalate complex issues and implement technical recommendations for system improvements. Maintain effective communication with end users , provide timely ticket updates, follow up when needed, and consistently deliver high-quality customer service. Prepare and update daily/weekly status reports , document incidents, resolutions, and contribute to knowledge base articles. Required Skills & Qualifications 1-2 Relevant Experience Diploma, Graduate, or Engineering qualification with strong written and verbal communication skills . Willingness to work in 24/7 rotational shifts and support end-users across time zones. Hands-on experience with Microsoft 365 / Office 365 administration , including Exchange, Teams, SharePoint, OneDrive, and RBAC / access managemen t Need to have hands on Experience into any one of the cloud services like AWS/AZURE Familiarity with Microsoft Entra ID (Azure AD) , cloud monitoring tools (Admin Center, Service Health, Azure Monitor), and ITSM / ticketing systems . Basic understanding of system administration , email/chat support, and troubleshooting common end-user issues. Strong problem-solving skills, interpersonal skills, and customer service orientation , with the ability to work independently or in a team. Preferred Male candidates only At Tech Vedika, we are looking for talented individuals who want to work with driven people. Attain success while working on interesting projects with a culturally diverse group of individuals.

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