Program Manager/Project Manager

About the role

PROGRAM MANAGER/PROJECT MANAGER Seeking a strong Program Manager/Project Manager. You are to lead and deliver both customer-facing and internal strategic initiatives, with a proven ability to operate decisively in fast-paced environments while effectively managing multiple priorities and rapidly context-switching across projects. HIGH LEVEL OVERVIEW Tillster is seeking an experienced, technical, customer-focused Program Manager/Project Manager to lead strategic client initiatives and enterprise-level project delivery across global markets. This role will serve as a key liaison between Tillster and some of the world's largest restaurant and hospitality brands, ensuring projects are delivered on time, within scope, and aligned to customer expectations and business goals. The Program/Project Manager also understands the impact of delivery on Tillster's revenue, reputation, and growth. The ideal candidate has a strong program/project background in large, complex projects spanning across multiple teams and functions and is a structured, polished communicator; a relationship builder who can confidently engage with executive stakeholders, lead cross-functional teams, build trust with multi-national organizations and customers at all levels (brand and franchisee), and drive successful outcomes in a fast-paced environment. You will partner closely with Product, Engineering, Sales, Account Management, Marketing, and Design teams to ensure seamless execution and exceptional customer experience. This role is about skills, learning Tillster's platform and products, program and project leadership, coordination, communication, customer engagement, and operational excellence. DAY OVER DAY Strategic Customer and Project Leadership Serve as a trusted partner and primary point of contact for enterprise customers throughout the project lifecycle. Build strong relationships with multinational, multi-billion-dollar organizations through professionalism, communication, accountability, and consistent execution. Lead customer-facing meetings, presentations, executive updates, and project reviews with confidence and clarity. Experience coordinating with distributed global teams across multiple time zones. Project Planning and Delivery Develop and manage comprehensive project plans, timelines, milestones, deliverables, and resource coordination across multiple concurrent projects. Own project execution from kickoff through deployment and post-launch stabilization. Ensure projects are delivered on time, within scope, and aligned to customer expectations and business objectives. Coordinate cross-functional teams to ensure alignment, accountability, and successful execution. Drive accountability across internal and external stakeholders to ensure timely delivery, issue resolution, and successful customer outcomes. Track project risks, dependencies, action items, and deliverables while proactively identifying solutions and mitigation strategies. Adapt project plans and priorities as business needs and customer requirements evolve. Communication and Stakeholder Management Provide consistent, professional communication to internal leadership teams and external customer stakeholders. Prepare and present project status reports, executive summaries, timelines, and risk assessments. Facilitate project meetings, drive action items, and maintain momentum across teams and stakeholders. Build alignment and trust across departments, customers, and executive leadership. Operational Excellence Ensure project documentation, deliverables, and communications are organized, accurate, and accessible. Maintain a strong focus on customer satisfaction, execution quality, and continuous improvement. Support process optimization and operational efficiencies through modern tools, automation, and AI-enabled workflows where appropriate. AI First, AI Native Opportunity to help drive Tillster's evolution into an AI First/Native company focused on innovation, automation, and intelligent customer experiences. ABOUT YOU Bachelor's degree required. Experience in project management and developing and delivering plans that meet the needs of large, multi-national customers. This is not a standard, SaaS environment. 5+ years of experience in a project/program management, client services, program management, account management, or customer-facing delivery role. Proven success managing large-scale customer initiatives and delivering projects in fast-paced environments. Strong executive presence with the ability to communicate effectively with customers, leadership teams, and cross-functional stakeholders. Excellent presentation, organizational, analytical, and relationship management skills. Demonstrated ability to build trust and credibility with enterprise-level customers and stakeholders. Experience of creating and managing project plans, timelines, deliverables, and status reporting. Comfortable managing multiple priorities and adapting qui

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