Service Crew

About the role

As a Service Crew member, you will be the face of the restaurant, delivering excellent customer service while ensuring smooth daily operations. You will play a key role in creating a welcoming dining experience, maintaining high standards of cleanliness, and supporting both service and kitchen functions.

Responsibilities

• Greet and warmly welcome customers upon arrival
• Take accurate food and beverage orders efficiently
• Serve food and beverages promptly and professionally
• Attend to customer enquiries and resolve issues in a courteous manner
• Upsell and cross-sell menu items to enhance customer experience and drive sales
• Handle cashiering duties, including billing and payment processing
• Maintain a professional and positive attitude at all times
• Assist with basic food preparation when required
• Ensure cleanliness and hygiene of dining and service areas
• Replenish and stock supplies as needed
• Adhere strictly to food safety and hygiene standards and procedures
• Perform any other ad hoc duties as assigned

Requirements

• Diploma in Food & Beverage or related field is preferred
• Certified in Food Safety & Hygiene by Singapore Food Agency (SFA)
• Minimum 2 years of relevant experience in the F&B industry, preferably in Chinese cuisine
• Friendly, service-oriented, and pleasant personality
• Strong communication skills with the ability to interact clearly with customers
• Ability to multitask and work efficiently in a fast-paced environment
• Good attention to detail
• Team player with a collaborative mindset
• Willing to work on shifts, weekends and public holidays

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