Senior Account Manager

About the role

Experience Without Limits. Come shape the future of brand experience. At Jack Morton, we create, and build, head-turning, smile-inducing, impact driving brand experiences. We exist to redefine what experiential can achieve, helping clients unlock the full value of experiences. That takes a team that's bold, curious, and acts as one - building on ideas, pushing boundaries, and showing up for each other. Here, you'll do your best work, grow fast, and collaborate across clients, disciplines, and global teams to bring new ideas to life. This is a place where curiosity drives what's next, boldness raises the bar, and we win together. Where ownership is expected, egos are left at the door, and the work reflects the people behind it. Experience without limits - in your work, your growth, and your impact. A Senior Account Manager is responsible for maintaining and growing assigned Impact XM clients as it relates to their Experiential Marketing portfolios. A Senior Account Manager supports Impact XM Account Directors on the strategic aspect of the client relationship and drives the tactical aspects of all project deliverables. The Senior Account Manager takes all appropriate and necessary actions to ensure clients regard Impact XM in high esteem and have significant confidence in the support provided. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and responsibilities may be assigned. The duties and responsibilities as outlined in this Job Description may be changed from time to time by Impact XM, as it deems necessary, without further notice to the Employee. Implementation: Support the management of your assigned clients Experiential Marketing portfolio Serve as the primary point of contact with Impact XM clients contact on project deliverables Engage Global Estimating when required and support estimating efforts where appropriate Prepare written correspondence and proposals Prepare workback schedules and project plans, communicate action times to supporting personnel, monitor adherence to deadlines Possess strong operational knowledge of Impact XM systems, tools & processes as it relates to project workflow, engage and manage effectively Drive collaboration with Impact XM Fulfillment Centers, Operational departments & personnel to ensure project deliverables are completed effectively and efficiently Collaborate with Impact XM Field Services to effectively manage required show services and schedule Installation & Dismantle labor for your projects Observe deadlines, prioritize workload and operate under limited time constraints Manage approval processes and ensure all solutions follow abide the show specific rules & regulations Act as liaison between clients, agencies, appropriate 3 rd parties and all Impact XM departments Work effectively and demonstrate respect for colleagues at all levels and consistently contribute to a positive work environment Proficient in Microsoft Office in order to prepare client correspondence, proposals and presentations Account Management: Able to manage multiple mid-size clients (each $250K - $500K annual revenue) Consistently demonstrate ability to support problem-solving efforts when challenges or concerns arise Recognize and support development of new business opportunities with existing clients Build and maintain relationships with the clients that we support Elevate new prospect opportunities to sales leadership Proactively contribute ideas to projects and regularly make recommendations to client contact and Account Director on how to strengthen our relationships Actively participate in internal brainstorming sessions by offering ideas on project deliverables Participate in capabilities presentations, sales presentations, pitches and proposal generation for existing client base and prospects Clearly represent their client's needs, while guiding internal teams with their knowledge and insights of the client and the client's business throughout the project life cycle, from concept development through delivery and final billing Manage all account related needs including, but not limited to: Inventories Show site expectations Quality assurance Estimating, proposals & invoicing Travel approximately 20% of the time, supporting client deliverables Financial Responsibility / Management: Maintain and update project information, including financial within Impact XM systems Demonstrate project and meeting fiscal responsibility Monitor and ensure consistent delivery of ≥40% gross margin on average Responsible for estimating repeat projects; working with Global Estimating on new builds, large activations or specialty projects Ensure all costs/ items are accounted for within Impact XM systems, client quotes, proposals and invoices Review all invoice drafts for accuracy prior to billing Follow-up directly with client, as required, to resolve unpaid invoices in a timely fashion Contribute to regular business review reports wi

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