Airport Greeter - Raffles The Red Sea

About the role

Key Roles & Responsibilities Arrival Coordination : Monitor the daily guest arrival list and flight details closely to ensure a presence at the terminal for every scheduled flight. The "Raffles Welcome" : Greet guests warmly at the arrival hall with a personalized signboard. In line with brand standards, use the guest's name immediately (e.g., "Mr. [Name], welcome to [City], I hope you had a pleasant flight"). Logistics Management : Coordinate with the Chief Concierge to ensure the correct number of hotel cars are on standby and that they meet all brand cleanliness and amenity standards. Luggage Handling : Assist guests with their baggage from the carousel to the vehicle, ensuring all items are handled with extreme care and correctly loaded. Liaising & VIP Protocol : Inform the hotel Front Office and Butler teams immediately when VIP guests are en route. Maintain strong professional relationships with airport personnel, immigration, and customs officers to facilitate smooth passage. Service Recovery : Act as a frontline problem-solver for delayed flights, lost luggage, or transport issues, reporting any guest complaints to the Chief Concierge for further action. Professional Standards & Etiquette Anticipatory Service : Embody the Raffles "anticipatory" style by identifying guest needs (e.g., offering water or a cold towel) before they are requested. Impeccable Grooming : Maintain a neat, professional appearance at all times, as the Greeter represents the hotel's 5-star image in a public terminal. Communication : Use clear, professional English and demonstrate cultural sensitivity when interacting with international clientele. Qualifications & Attributes Experience : Typically requires at least 2 years of experience in a 5-star hotel environment, often with a background in Bell or Door services. Physical Stamina : Must be able to stand for long periods and lift heavy luggage. Knowledge : Deep familiarity with airport terminal layouts, hotel facilities, and local area highlights to answer guest inquiries during the initial greeting. Understanding of Ultra-Luxury guest expectations and brand alignment. experience in project coordination, scheduling, and document control during pre-Opening stages. Experience in pre-Opening is a must. A proactive, anticipatory approach with a strong sense of ownership and accountability. Impeccable grooming and personal presentation aligned with Luxury standards.

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