Summer Intern - Financial Planning and Student Success

Responsibilities

• Staff the front desk of the building and/or of the Office for Student Success to create a welcoming, professional environment for all visitors.
• Offer assistance and guidance, including walking visitors to resources when needed.
• Manage phone lines and monitor/respond to email communications during shifts.
• Provide peer support by connecting students with appropriate resources and staff.
• Ensure front lobby and public spaces are organized, clean, and professional in appearance.
• Support planning and execution of programs hosted by the Office for Student Success.
• Complete administrative tasks such as filing, emailing, calling, or special projects.
• Lead and support initiatives that strengthen Mercer's student success culture
• Promote campus wellness initiatives and encourage student engagement.
• Actively participate in leadership and professional development opportunities.
• Financial Planning Support:
• Assist with outreach and communication related to state aid programs, including eligibility guidance and support
• Support tracking and reporting of state aid program participation and outcomes
• Student Success & Re-Engagement:
• Support re-engagement efforts for stopped-out or at-risk students through outreach campaigns (email, phone, text)
• Assist in maintaining and updating student records and engagement notes in Slate for Student Success
• Help coordinate appointments, events, or initiatives aimed at student retention and persistence
• Collaborate with staff to identify barriers to student success and contribute to solution-oriented strategies
• Cross-Functional Projects:
• Participate in joint initiatives between Financial Planning and Student Success teams
• Assist with data entry, reporting, and analysis related to student engagement and financial aid usage
• Contribute to special projects focused on improving the student experience
• Learning Outcomes:
• Gain practical experience in financial aid operations and state-funded assistance programs
• Develop skills in student outreach, communication, and retention strategies
• Understand the intersection of financial planning and student success in higher education
• Build professional skills in collaboration, problem-solving, and data-informed decision-making
• Compensation/Wage:
• $14 per hour
• Scheduled Hours:
• 20
• Start Date:
• 05/4/2026
• End Date:
• 08/1/2026

Additional Information

Application Instructions: Active Student Employees : If you are a current Student Employee or have previously worked in a student position, you must apply from your existing Workday account. Do not apply from the external careers website . Log in to Workday and type Find Jobs in the search . Locate the position and click Apply . External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page. IMPORTANT: Please review the job posting and fully complete all sections of the application. You will not be able to modify your application after you submit it . Job Family: Student Work Study Department: Student Success Supervisor: Walter Hale Job Title: Summer Intern - Financial Planning and Student Success Job Description:

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