Group Account Director - Media + Creative

About the role

WHY DEPT®? We are a Growth Invention company built to help the world's most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build. ABOUT YOU Group Director, Client Partnership at DEPT® lead on all the cross-functional work we deliver for a key client. We expect Group Director, Client Partnership to be experts in truly understanding the clients in their portfolio's business, challenges, goals, and SWOT, and have established relationships with the most senior levels on the client side in order to push their team outside of the box on driving innovation/strategy. Group Director, Client Partnership represent DEPT® to our clients, adding value to relationships beyond organizational skills, doing a mixture of account management, strategic planning, and serving as the commercial lead on the business. Group Director, Client Partnership are expected to be able to develop, negotiate, and manage scopes of work as well as support in leading new business proposals and pitches. Candidates must have experience managing teams (directly and indirectly), complex campaigns, and high-volume retainers for brands and be calm and controlled in high-pressure situations. Equally, experience with delivering commercial success in an agency model is important. We need people who can come up with big ideas as well as lots of little ones that are framed in a solid strategy grounded in insight and ultimately deliver a tangible ROI for our clients. Most importantly, we need a leader who inspires their team and earns the respect of senior clients. JOB RESPONSIBILITIES The role of a Group Director, Client Partnership is exciting, varied, and constantly evolving. In this role, you will: CLIENT MANAGEMENT Ability to work in partnership with senior clients to develop annual strategies. Ability to establish themselves as true business partners, thought leaders and innovators at DEPT. Responsible for holding recurring meetings with senior leadership on the client side focused on pushing their business forward, macro goals, industry trends/updates, and new opportunities to drive growth. Responsible for being the primary relationship holder for the client within DEPT® Responsible for ensuring client satisfaction by regularly communicating with senior decision-makers Responsible for high client retention and growth Ability to be a point of escalation on their accounts and effectively solve issues that arise, whether internally or with clients Ability to reach out to clients directly when service issues arise Ability to lead new business pitches and proposals alongside leadership and growth team BUSINESS KNOWLEDGE AND COMPLIANCE Ability to forecast, reconcile, and monitor client revenue and profitability Must have a strong understanding of scope management, inclusive of how to track and manage, escalate scope pacing issues Responsible for financial management of client portfolio revenue, including updating relevant internal financial systems accurately and in a timely manner Ability to scope projects and retainers within budget and on brief Ability to productize our services within a proposal and SOW Ability to initiate conversations with clients around SOW adjustments Ability to author written SOWs, amendments, and other legal adjustments in partnership with contracts team as needed Ability to lead contract negotiations and oversee the implementation of commercial agreements Ability to proactively pursue cross-sell & upsell opportunities to drive innovation, strategy, and organic revenue growth Responsible for ensuring teams are operating effectively and efficiently towards clients goals while meeting financial revenue targets on accounts TEAM PARTICIPATION, DEVELOPMENT & STRATEGIC LEADERSHIP Ability to successfully work with all craft teams to effectively drive strategies and work that leads clients to the next level of their business Ability to lead, line-manage, motivate and inspire a team Ability to craft strategic responses to briefs and the ability to develop a POV on media. Familiarity with DEPT's service offerings & department leads with the ability to participate in conversations for complex projects or new offerings & know who to to bring into the conversation within DEPT Responsible for ensuring delivery of work is to the highest possible standard Ability to contribute to the creative process by sharing their ideas and exper

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