Logistics Representative

Requirements

• Required:
• High School Diploma and/or GED
• Minimum 2 years of experience in Supply Chain, Transportation, and/or Logistics
• Minimum 1 year of prior experience working with and troubleshooting information systems
• Ability to work flexible schedule on occasion, including overtime hours when requested
• Ability to travel up to 5% (domestic and/or international)
• Site Specific: Fluent in English and the primary language of the applicable region
• Preferred:
• Bachelor's degree from accredited college or university
• Excellent customer service skills
• Proficient in Microsoft Office Suite of programs
• Ability to present to a variety of audiences
• Strong written and verbal communication skills
• Ability to think critically, analyze data and solve problems quickly and accurately
• Ability to work in a team oriented and fast-paced environment
• Ability to prioritize and handle a variety of tasks
• Continuous improvement mindset
• Ability to adapt to an ambiguous and changing environment
• Ability to motivate and encourage change, able to get positive results in a very large, dispersed organization
• Values a diverse and inclusive work environment
• Disclaimer:
• This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.
• We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.
• Compensation Range
• $20.94 - $33.12
• Equal Opportunity
• EOE\Disabled\Veteran

Benefits

Additional Information

As a Logistic Representative , the primary point of contact for customer representatives within the network, acting as the liaison between customers and the capacity team responsible for booking loads. You'll own the load lifecycle from start to finish, including order entry, load creation, and managing any exceptions that occur during execution. The individual responds to customer inquiries and requests, ensures timely communication and issue resolution, and manages a portfolio of customers to deliver consistent, high-quality service. DUTIES AND RESPONSIBILITIES Ensure Transportation arrangements are made for shipments by the following: Monitoring customer load board and information flow in the Transportation Management System Maintaining any team mailboxes Performing relationship and knowledge-based exception management to any pre-defined processes Document and organize existing standard operating processes Learn multiple job functions within assigned team Facilitate customer calls and updates, identify when an outgoing call is needed to offer proactive answers Meet operational metrics Conduct CHR systems trainings to external CHR customer representatives Manage reconciliation of daily, weekly, monthly, and quarterly reports Make fact-based suggestions on how customers can achieve their goals in utilizing CHR by understanding CHR's value proposition Act as a resource and support for peers when needed Understand and utilize CHR's project-based delivery model to find process improvements and cost savings within area of responsibility and/or team Other duties or responsibilities as assigned according to the team and/or country specific requirements

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