Shift Leader - Front Office (Saudi Only)

About the role

We are seeking a professional and decisive Shift Leader for our Front Office team in Jeddah, Saudi Arabia. In this leadership role, you will oversee daily front office operations during your assigned shift, ensuring exceptional guest experiences while maintaining operational excellence. The ideal candidate will demonstrate strong supervisory skills, customer-focused service delivery, and the ability to motivate and develop team members in a fast-paced hospitality environment. Supervise and lead front office staff during assigned shifts, ensuring adherence to company standards and procedures Manage guest relations and resolve customer concerns with empathy and professionalism, maintaining high satisfaction levels Oversee front office operations, including check-ins, check-outs, reservations, and guest inquiries Train, mentor, and evaluate front office team members, providing constructive feedback and performance coaching Handle cash management, billing discrepancies, and financial transactions with accuracy and integrity Coordinate shift schedules and manage staffing levels to ensure adequate coverage and operational efficiency Implement and enforce hotel policies, safety protocols, and service standards across all front office functions Prepare shift reports, document incidents, and communicate relevant information to management and incoming shifts Address guest complaints and operational issues promptly, demonstrating problem-solving abilities and decisiveness Maintain front office systems and ensure accurate data entry and record-keeping Collaborate with other departments to ensure seamless guest experiences and operational coordination Saudi national (required) 1-2 years of reception, front desk, or administrative experience (preferred) Bilingual capabilities in Arabic and English (preferred) Excellent verbal and written communication skills in English Strong customer service orientation with the ability to handle inquiries professionally Proficiency with Microsoft Office Suite and email systems Demonstrated experience with phone systems and call management Exceptional organizational and time management skills Ability to multitask and prioritize responsibilities in a fast-paced environment Attention to detail and accuracy in data entry and documentation Professional interpersonal skills and ability to work collaboratively with diverse teams

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