Technical CRM Administrator

About the role

JOB DESCRIPTION: TECHNICAL CRM ADMINISTRATOR JOB SUMMARY: The Technical CRM Administrator plays a pivotal role in ensuring the smooth operation of Start Stream business processes. They are responsible for a range of critical functions including administrative support to the sales team, meticulous management of customer data, and the preparation of insightful reports. They also liaise with various departments, demonstrating excellent communication skills. We are seeking a detail-oriented and proactive CRM Administrator to support our CRM operations through accurate data management, compliance, and reporting. The role involves creating and maintaining advanced Excel reports and dashboards, improving and automating processes, and collaborating with various teams to enhance operational efficiency. The ideal candidate will have advanced Excel skills, strong analytical abilities, excellent attention to detail, and the ability to adapt quickly in a fast-paced environment. Key Duties and Responsibilities, including but not limited to: - Administrative & Data Management: Utilize Microsoft Office tools, including Excel, Word, PowerPoint, and MS Teams, efficiently. Capture, manage, and process data with high accuracy and attention to detail.Maintain and update records, reports, and documentation as required.Ensure that all data entry tasks are completed promptly and accurately. - CRM & Dialler Operations: Understand and navigate CRM systems effectively.Support dialler management operations, ensuring seamless communication between teams.Assist in troubleshooting CRM and dialler-related issues when necessary. - Reporting & Analysis: Generate reports using Excel, including PivotTables, VLOOKUP/XLOOKUP, and other formulas. Design and maintain interactive Excel dashboards to visualize key business metrics and performance trends. Analyse data trends and provide insights to improve efficiency. Assist in compiling business performance reports and presenting findings. - Compliance & Regulations: Maintain confidentiality and data protection in line with company policies. Adhere to all legal and regulatory guidelines relevant to call center and back-office operations. - Operational Support & Process Adherence: Support daily operations through administrative and reporting functions, collaborate with the QC team and other departments, ensure compliance with company procedures, and contribute to process improvements. - Problem Solving & Innovation: Think outside the box to propose and implement solutions and initiatives that enhance efficiency.Identify bottlenecks in processes and suggest improvements.Collaborate with different departments to streamline back-office functions. - Time & Workload Management: Work effectively under pressure in a fast-paced environment.Manage tasks independently while ensuring timely completion.Balance multiple responsibilities and prioritize tasks accordingly. QUALIFICATIONS & SKILLS: - Grade 12 or equivalent qualification - Proven work experience in a back-office role - Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, MS Teams, etc). - Strong understanding of CRM systems and dialler operations. - Excellent attention to detail and high level of accuracy in data management. - Ability to work under pressure, meet deadlines, and manage workload effectively. - Time management and organizational skills. - Ability to work independently and within a team. - Strong problem-solving and critical thinking abilities. - Experience in process improvement and business efficiency initiatives. - Ability to communicate effectively with stakeholders across different levels. - High adaptability and ability to work in a fast-paced environment. Medical Aid with Discovery (100% contribution) Group Risk Benefit ( 100% contribution) Gap Cover (100% contribution) On-site barista and refreshments Breakfast, lunch and snacks On-site parking

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