Customer Service Representative, Loan Servicing

Responsibilities

• Receive inbound customer calls and chats
• Research and resolve customer issues
• Manage and resolve customer cases related to loan issues
• Meet critical regulatory and company deadlines

Requirements

• HS Diploma
• 1+ Years related experience
• Axos Employee Benefits May Include:
• Medical, Dental, Vision, and Life Insurance
• Paid Sick Leave, 3 weeks' Vacation, and Holidays (about 11 a year)
• HSA or FSA account and other voluntary benefits
• 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan
• Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading
• About Axos
• Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).
• Learn more about working at Axos
• Pre-Employment Background Check and Drug Test:
• Equal Employment Opportunity:
• Job Functions and Work Environment:
• While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.
• The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
• E-Verify and Right to Work Notices
• Axos participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States. The E-Verify program is an internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.
• IER Right to Work Poster (English/Spanish)
• E-Verify Participation Poster (English/Spanish)

Benefits

Additional Information

Axos Bank Target Range: $17.00/hr. - $19.00/hr. Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education. This is a commission eligible role. About This Job Within the Loan Servicing Department, provide customer service to incoming customer calls.

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