Mail/Copy Center Specialist

Responsibilities

• Mail & Print Operations
• Consult with business units to identify the most efficient and cost-effective solutions for large mailings, printing projects, and postage processing.
• Receive and fulfill Marketing Portal orders, including printing, packaging, and shipping materials using FedEx services while determining the most appropriate shipping method.
• Process Contact Center and Underwriting requests by printing, assembling, metering, and mailing required documents.
• Process electronic Add Car requests, meter mail, and prepare items for pre-sort mailing services.
• Ensure all mail and print requests are completed accurately and within established service standards.
• Equipment Operation & Maintenance
• Operate and maintain Copy Center and Mail Center equipment, including:
• High-speed color and black-and-white printers
• Commercial cutters
• Commercial hole punch equipment
• Commercial folders
• Mail inserters
• Postage meters
• Monitor equipment performance and coordinate maintenance or repairs as needed to minimize downtime.
• Reporting & Administrative Support
• Provide Financial Reporting with postage allocation information for postage meters and pre-sort mailing expenses.
• Create and maintain reports using Microsoft Office applications, including Excel and Word.
• Monitor, track, and report mail and print volume trends to management.
• Assist with budgeting activities by providing operational data and reporting insights.
• Customer Service & Operational Excellence
• Provide exceptional support to internal business partners by ensuring requests are completed accurately and efficiently.
• Maintain accuracy when matching records, processing documents, and handling sensitive business materials.
• Identify opportunities for process improvements that increase efficiency and reduce costs.
• Qualifications & Experience
• Required
• High School Diploma or GED.
• Strong attention to detail and accuracy.
• Ability to create and maintain reports using Microsoft Word and Excel.
• Ability to match records, transfer information accurately, and maintain document integrity.
• Ability to lift, push, and pull up to 50 pounds at waist level and overhead.
• Preferred
• 2-3 years of practical experience in mail operations, printing, scanning, inserting, or document production environments.
• Proven knowledge of printers, inserters, postage meter equipment, and related mailroom technologies.
• Experience working in a high-volume print and mail processing environment.
• Additional Information
• Demanding office environment with significant daily production activity.
• Very limited travel, primarily to local post office locations and occasional training sites.
• Must maintain an acceptable driving record (Motor Vehicle Record checked annually).
• Pay Range:
• $16.59 - $22.28/hr.
• Salary is commensurate to experience, location, etc.
• EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
• For applicants that are California residents, please review our California Consumer Privacy Notice
• All applicants should review our Horace Mann Privacy Policy

Benefits

Additional Information

Horace Mann is seeking a dependable and detail-oriented Mail/Copy Center Specialist to support critical mail, print, and document production operations. This role is responsible for ensuring timely, accurate, and cost-effective processing of company mailings, print requests, and shipping activities while maintaining high-volume production equipment. The ideal candidate thrives in a fast-paced environment, enjoys hands-on work, and takes pride in delivering high-quality service to internal business partners across the organization.

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