Community Outreach Coordinator

About the role

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence. Description of Work The Advocacy & Empowerment Section is responsible for elevating the voices and experiences of those DMHDDSUS supports, ensuring that their concerns and needs are heard, understood, and addressed. The Section accomplishes this by helping to bridge the gap between those we serve and the services or policies they interact with, providing responsive, helpful, and efficient customer support to individuals who seek assistance, and engaging with community partners to ensure all individuals receive the services and supports they need. This section is also responsible for maintaining relationships and supporting the State Consumer and Family Advisory Committee (SCFAC) that advises the Department and the General Assembly on the planning and management of the State's public mental health, intellectual and developmental disabilities, substance use disorder, and traumatic brain injury services system as well as other advisory groups (Brain Injury Advisory Council and Mental Health Block Grant Committee). The Section coordinates with various internal and external stakeholders including NC DHHS leadership, the State Medicaid Agency, State Division of Social Services (DSS), Division of Child and Family Wellbeing (DCFW), professional associations, Local Management Entities/Managed Care Organizations (LME/MCOs), Medicaid Standard Plans, people with lived experience, advocates, advocacy organizations, and other stakeholders, to develop and implement strategic priorities. The primary purpose of this position is to provide support to the aforementioned advisory committees/councils. This position will be forward facing with NC DHHS leadership, providers, community leaders, people with lived experience who use the NC service system and other involved stakeholders. The individual in this position will be expected to represent NC DHHS/DMHDDSUS in the community as well as speak to the NC DHHS and DMHDDSUS priorities and initiatives in front of stakeholders and provide stakeholder feedback to DMHDDSUS leadership. Knowledge Skills and Abilities/Management Preferences Salary Range: $55,221 - $96,639 Recruitment Range: $55,221 - $66,818 Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement. The Knowledge Skills and Abilities/ Management Preferences are not required. Applicants who possess the following skills are preferred. Working knowledge of behavioral health services and systems Experience with outreach and community engagement including ability to design and present trainings Strong organizational and planning skills, with the ability to manage tasks and priorities effectively. Ability to establish and maintain effective working relationships with other state agencies, providers of services, individuals with lived experience and their families, advocacy groups and other organizations This position is funded in part through federal funds. This position will close at 11:59 p.m. the night before the end date. About the NC Division of Mental Health (DMH): The North Carolina Department of Mental Health provides quality support to achieve self-determination for individuals with intellectual and/or developmental disabilities and quality services to promote treatment and recovery for individuals with mental illness and substance use disorders. Compensation & Benefits: The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit website for State Benefits Supplemental and Contact Information The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/ . DHHS uses the Merit-Based Recruitment and Selection Plan

Benefits

Additional Information

Agency Dept of Health and Human Services Division Mental Health Job Classification Title Human Services Program Consultant II (NS) Position Number 60043454 Grade NC15

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