Delivery Service Providers Account Manager

About the role

Founded in 2014 in the Czech Republic, Rohlik is the European leader of e-grocery in Central Europe. Already active in the Czech Republic ( Rohlik.cz ), Hungary ( Kifli.hu ), Austria ( Gurkerl.at ), and Germany ( Knuspr.de ). By owning its end-to-end operations, including all technology in-house, Rohlik provides a superior customer experience and the freshest food from local farmers and artisans, as well as a broad supermarket selection. The Last Mile Logistics team ensures safe, accurate, efficient, reliable, and customer-focused delivery on Rohlik country market. Delivery Service Providers (DSPs) and Couriers are a critical part of our last-mile capacity strategy, enabling flexibility, scalability, and efficiency in courier operations. The DSP Account Manager is responsible for setting up country DSP strategy as well as day-to-day management of DSP partners, ensuring smooth operations, high service quality, and consistent performance monitoring. The role acts as the primary operational contact for DSPs, collaborating closely with local last-mile teams and central operations to maintain efficient, compliant, and scalable delivery partnerships. The role holds full accountability for the Last Mile DSP budget at a country level, driving multi-million Euro cost-optimization programs. What we expect from you Lead end-to-end DSP operational strategy, ensuring sustainable performance and long-term partner success. Own and continuously elevate DSP performance frameworks, driving KPI excellence through data-driven initiatives and strategic interventions. Provide governance over DSP compliance, ensuring alignment with contractual, labor, safety, and regulatory standards at scale. Act as a key liaison between DSP partners and last-mile leadership, shaping fleet strategy, capacity planning, and operational execution. Spearhead process optimization and transformation initiatives to enhance efficiency, scalability, and cost performance across the network. Anticipate operational risks at a systemic level and design proactive mitigation strategies to ensure business continuity. Drive cross-functional alignment with senior stakeholders, influencing decision-making and resolving complex operational challenges. Translate advanced performance analytics into strategic insights, enabling continuous improvement and informed leadership decisions. Communicate effectively at all organizational levels, including senior leadership, providing clear narratives and actionable recommendations. Champion a high-performance culture by embedding data-driven decision-making and structured problem-solving methodologies. Navigate ambiguity and shifting business priorities, leading teams through change in a fast-paced, evolving environment. Foster a culture of safety, ownership, and continuous improvement, positioning DSP operations as a key driver of operational excellence.operations. What we look for 3-5+ years of experience in logistics, last-mile operations, transportation, or account management. Experience managing third-party logistics providers or DSPs. Strong commercial awareness and negotiation skills. Excellent communication, stakeholder management, and relationship-building skills. Analytical mindset with experience monitoring KPIs and producing reports. Fluent in English; additional European languages are a plus. Bachelor's degree or equivalent professional experience. Willingness to travel regionally. Fluent in hungarian and english Preferred Experience in e-commerce, grocery, parcel delivery, or on-demand logistics. Knowledge of DSP compliance, labor regulations, and sustainability initiatives. Familiarity with routing optimization, fleet systems, or WMS/TMS tools #Kifli

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