Strategic Account Executive - Asia
External
Miro · Singapore, SwitzerlandPrepare for this interview
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About the role
Singapore is the hub for the Asia region at Miro. This role is a Strategic (Large Enterprise) Account Executive role partnering with our strategic and key accounts in the Asia region. The Strategic Accounts Team is at the forefront of Miro's growth strategy, partnering with the world's largest companies to drive innovation and AI transformation through Human-AI collaboration. We're a high-energy, collaborative team focused on establishing Miro as a strategic platform within our customers' organisations and expanding our enterprise footprint. As a Strategic Account Manager, you will own the end-to-end relationship and strategic growth for a portfolio of Miro's accounts within the Asia region, focusing on Hong Kong, China, Taiwan and Singapore markets. You will act as a trusted advisor, focusing on deeply understanding your customers' business challenges and objectives. Your goal is to drive significant value and innovation through Miro, fostering strong partnerships while identifying and executing on opportunities for both account expansion and new business growth within your assigned territory.
Responsibilities
- Develop and execute strategic account plans for assigned large enterprise customers, identifying key opportunities for both expansion and new business growth
- Build and maintain strong, long-term relationships with multiple stakeholders (including executives) across your accounts, acting as a trusted advisor
- Proactively identify and engage new teams, departments, or high-value use cases within existing accounts to expand Miro's footprint and value
- Lead complex sales cycles for both expansion and new business opportunities, from qualification and value articulation through to negotiation and close
- Partner closely with Customer Success Managers to ensure customer health, drive adoption of key use cases, and identify growth signals
- Master Miro's platform and solutions to effectively demonstrate value, inspire new ways of working, and address customer needs
- Develop Miro's brand in state government through events and partnering with industry bodie
- Drive strong business management through achieving quarterly and annual targets and maintaining an accurate forecast and pipeline
Requirements
- 10+ years of successful experience in a quota-carrying Account Management or Account Executive role within SaaS, managing and growing large, complex enterprise accounts in Hong Kong, China and Singapore region
- Proven track record of consistently exceeding targets through both new business acquisition (within accounts or potentially net-new) and account expansion/growth
- Experience managing the full customer lifecycle, including navigating complex renewals and driving expansion opportunities (deals typically in the $50k-$150k+ ACV range)
- Strong ability to build relationships and communicate value effectively with diverse stakeholders, including C-level/VP executives
- Excellent discovery, strategic account planning, and value selling skills
- Proficiency in applying a structured sales or account management methodology ie. MEDDPICC, Miller Heiman
- Collaborative mindset with proven experience working effectively with Customer Success, Sales Engineering, Marketing, and other internal teams
- Alignment with Miro's Mindsets (e.g., Drive, Curiosity, Empathy, Accountability) and a genuine passion for customer success
- Bi-lingual in Mandarin language is advantageous.
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