Analyst IT

Responsibilities

• Production Support & Incident Management
• Provide Level 2 / Level 3 production support for BY WMS environments.
• Monitor WMS production jobs, interfaces, and health systems.
• Troubleshoot and resolve issues impacting warehouse operations, order processing, and shipping workflows.
• Investigate production incidents and perform root cause analysis (RCA).
• Coordinate with infrastructure, integration, and business teams to restore service quickly.
• Manage track incidents, service requests, and problem tickets in Jira/ServiceNow.
• BY WMS Functional Support
• Support core WMS processes including:
• Order allocation and wave planning
• Picking and packing operations
• Shipping and manifesting
• Parcel and LTL shipment processing
• Inventory movements and adjustments
• ASN processing and order confirmations
• Troubleshoot issues impacting DTC (parcel) and B2B fulfillment flows.
• Integration Monitoring & Troubleshooting
• Monitor and support integrations between BY WMS and OMS, ERP, TMS, and carrier systems.
• Investigate and resolve issues related to: API integrations
• EDI transactions
• message queues
• file-based interfaces
• Validate inbound and outbound payloads and resolve data inconsistencies.
• Work with external systems such as Centiro, FedEx, UPS, DHL integrations.
• Technical Troubleshooting
• Analyze issues using: MOCA queries
• SQL queries
• application logs
• integration logs
• Support minor configuration fixes and data corrections in production.
• Assist development teams with issue replication and debugging.
• Support hotfix deployments when required.
• Release & Deployment Support
• Participate in release validation and production deployments.
• Validate system health after releases.
• Support SIT/UAT defect validation and production readiness checks.
• Maintain release documentation and rollback plans.
• Reporting & Label Support
• Troubleshoot issues with shipping labels and reporting tools.
• Support Jasper reports and Nice Label / BY Label Designer configurations.
• Assist operations teams with report validation and troubleshooting.
• Operational Monitoring & Continuous Improvement
• Monitor daily warehouse operational metrics.
• Identify recurring issues and recommend system improvements.
• Create knowledge base documentation and runbooks.
• Drive automation and monitor improvements.
• Required Qualifications
• Bachelor's degree in computer science, Information Systems, Supply Chain, or related field
• 5+ years of experience in Blue Yonder / JDA WMS
• Strong knowledge of warehouse operations and fulfillment processes
• Hands-on experience with: MOCA queries
• SQL troubleshooting
• BY WMS configurations
• Experience supporting DTC parcel and B2B warehouse operations
• Experience with API / EDI integrations
• Experience with incident management and production support processes

Requirements

• Experience supporting carrier integrations (FedEx, UPS, DHL)
• Familiarity with TMS platforms such as Centiro
• Exposure to BY Labor Management or Yard Management
• Experience in Omni-channel fulfillment environments
• Knowledge of ITIL Production Support Processes
• Blue Yonder certifications
• Key Competencies
• Strong troubleshooting and analytical skills
• Ability to handle high-priority production incidents
• Strong communication with operations and IT teams
• Ability to work in global support model (overlap with US EST)
• Ownership mindset with focus on operational stability and continuous improvement
• How We Work:
• We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:
• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is ou

Benefits

Additional Information

Job Title: Blue Yonder (BY) WMS Production Support Analyst Location: Hyderabad, India Job Summary We are seeking an experienced Blue Yonder (BY) Warehouse Management System (WMS) Production Support Analyst to provide L2/L3 support for warehouse operations supporting DTC (Parcel) and B2B fulfillment environments. This role is responsible for monitoring, troubleshooting, and resolving WMS production issues, ensuring smooth warehouse operations, maintaining integrations with OMS, ERP, TMS, and carrier systems, and supporting continuous improvement initiatives. The candidate will collaborate closely with warehouse operations, IT teams, and onshore stakeholders to ensure system stability and operational excellence. The role requires strong expertise in BY WMS architecture, MOCA queries, SQL troubleshooting, integrations, and order fulfillment workflows.

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