Staff Engineer, Salesforce Marketing Cloud

About the role

As a Staff Engineer, you will serve as a technical leader within a product team focused on delivering Salesforce Marketing Cloud (SFMC) campaign journeys and customer engagement capabilities, operating at the intersection of engineering and marketing technology. You will translate customer needs into scalable, forward-looking technical solutions within SFMC and across the supporting ecosystem, including APIs, cloud services (e.g., AWS), data pipelines, and event-driven architectures, ensuring alignment to enterprise platform standards and long-term strategy. Partnering closely with IT leadership and cross-functional stakeholders, you will drive consistency in solution design, mentor engineers, and shape best practices across Agile, DevOps, and Reliability disciplines, while establishing reusable integration and activation patterns that extend SFMC capabilities across the broader marketing technology landscape. *This Staff Engineer has a deep, narrow expertise for specialized engineering technology expertise in Salesforce Marketing Cloud. DUTIES & RESPONSIBILITIES: Designing Solutions Apply expert industry knowledge and broad understanding of multiple disciplines with technical knowledge to drive outcomes for customers, including Salesforce Marketing Cloud campaign activation Ability to work and problem solve independently on initiatives that align to the broader engineering strategy, including integration and activation patterns Design systems and software integration patterns across a diverse engineering ecosystem, including APIs, data pipelines, and microservices supporting SFMC. These patterns should align to high level engineering goals and business initiatives Define scalable, reusable activation patterns to reduce one-off implementations Ensure designs align with enterprise architecture, security, and data governance standards Implementing Solutions Use independent, critical thinking to solve complex problems which are significant to the customer, including campaign execution and data integration. Uses application and system data, as well as past experiences to inform decision making Leader in technical expertise; Develops most architecturally impactful components of solutions, including services and integrations that enable SFMC Lead to identify, incorporate and define development frameworks and libraries useful to the product, including full-stack and integration patterns Build and evolve APIs, services, and pipelines supporting campaign activation Improve performance, reliability, and scalability across systems and integrations Learning and Applying New Techniques Seek out industry and technology knowledge along with best practices related to Salesforce Marketing Cloud, campaign activation, and full-stack engineering to share with the team Stay current on cloud (AWS), microservices, and integration trends relevant to SFMC enablement Share learnings and new patterns to improve team capabilities and outcomes Collaborating within the Team Coordinate design and integration of the entire system including subsystems. Research and recommend technology to improve the current systems Participate in team's collaboration session to provide technical expertise to solve a problem/remove technical roadblocks for the team Participate in product planning and implementation. Helps product owner to create technical user stories as required/needed. Contribute to detailed application specifications, standards, and diagrams and develop coding standards / best practices Collaborating Across Teams Broker solution design and implementation across product teams to achieve outcomes Contribute to overall systems design which involves multiple teams, research and provide customization or development recommendations, and implement accordingly Collaborating Across the Organization Act as an SME to provide over all operations and support processes to build resilient systems for the enterprise Setting product/platform technology strategy Lead the design of critical path/technology for the product group. Contribute to innovative solutions that align to strategic objectives for the customer Provide platform technology expertise to teams within product group as well as interdependent teams across the organization Help to define the technology / tools roadmap along with the product owner for the team. Defining Engineering Standards and Patterns Partner with the engineering community inside and outside Thrivent in establishing best practices Share engineering standards across internal teams and collaborate to help engineers apply these patterns to build solutions that achieve outcomes DevOps Lead the resolution of critical incidents and provides leadership in proactively addressing product issues Continuously assessing technology to build more stable, scalable, and resilient software Promote and expand on the use of the CI/CD pipeline to improve the deployment and build process. Selecting & Managing Technology Vendors Lead

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