Principal Systems Design / Architecture Engineer

Responsibilities

• Solution Architecture & Design
• Lead end-to-end architecture for ServiceNow implementations across ITSM, ITOM, HRSD, SPM, or other modules.
• Translate business needs into robust, scalable, and maintainable ServiceNow designs.
• Develop high-level and detailed architecture documentation, including data models, integrations, and workflow diagrams.
• Platform Governance & Standards
• Define and enforce ServiceNow development standards, best practices, and governance models.
• Drive platform roadmap, ensuring alignment with business strategy and ServiceNow product releases.
• Evaluate new ServiceNow features and advise on adoption strategy.
• Project Delivery
• Serve as the technical lead on major ServiceNow projects and enhancements.
• Collaborate with cross-functional teams to ensure successful project delivery.
• Provide technical guidance to developers, analysts, and administrators.
• Integration & Automation
• Design and oversee integrations between ServiceNow and third‑party systems (REST, SOAP, MID servers, etc.).
• Leverage ServiceNow Flow Designer, IntegrationHub, and automation frameworks to streamline business operations.
• Stakeholder Collaboration
• Work with business stakeholders to gather and refine requirements.
• Present solution options and architectural recommendations to leadership.
• Required Qualifications
• 7+ years of experience working with ServiceNow, including at least 3 years in a Solution Architect role.
• Strong expertise across core ServiceNow modules (e.g., ITSM, ITOM, CMDB, Discovery, HRSD).
• Deep understanding of ServiceNow architecture, security model, data hierarchy, and integration frameworks.
• Experience with scripting (JavaScript, Glide API).
• Proven experience designing and delivering enterprise-scale ServiceNow solutions.
• Strong communication, documentation, and stakeholder management skills.

Requirements

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist (CIS) in one or more modules
• ServiceNow Certified Application Developer (CAD)
• Experience with Agile delivery methodologies
• Background in ITIL®, enterprise architecture, or cloud technologies
• Workplace type :
• Hybrid Working
• About NTT DATA
• NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
• Global 100. We are committed to accelerating client success and positively impacting society through
• responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with
• unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
• application services. Our consulting and industry solutions help organizations and society move
• confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
• than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
• established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
• year in R&D.
• Equal Opportunity Employer
• Third parties fraudulently posing as NTT DATA recruiters

Additional Information

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive. Your day at NTT DATA We are seeking a highly skilled ServiceNow Solution Architect to lead the design, development, and implementation of ServiceNow solutions across our enterprise. In this role, you will serve as the primary technical authority for the ServiceNow platform-transforming business requirements into scalable, secure, and high-performing designs. You will work closely with stakeholders, product owners, developers, and business leaders to architect innovative solutions that maximize the value of the ServiceNow ecosystem.

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