Head of Field Services and Installations EMEA

Responsibilities

• Cross-Functional & Enterprise Leadership - Act as the senior regional interface to Global Services for field service performance, standards, and transformation initiatives. Represent regional field services perspectives in enterprise operating model discussions an

Additional Information

Business Unit: Cubic Transportation Systems Company Details: When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people's lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners. We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com. Job Details: Job Summary The Head of Field Services & Installations is the senior-most operational authority for field services and installation execution across Cubic Transportation Systems EMEA region. This role is accountable for regional service outcomes across multiple, complex, mission-critical engagements, ensuring consistent, high-quality, and cost-effective service delivery at scale. Acting with delegated authority from the Regional GM, the Head of Field Services & Installations sets operational direction for field services, governs performance management, and serves as the executive escalation owner for all field service-related customer, operational, and technical issues. The role provides leadership across a geographically distributed organization, and working with the Field Services Center of Excellence, establishes standard operating practices, and drives service excellence through disciplined KPI governance, continuous improvement, and technology enablement. Operating with significant autonomy, role leads direct and matrixed teams, influences cross-functional partners, and plays a critical role in Cubic's implementation and transition toward a standardized, data-driven, and digitally enabled field services operating model. Domestic travel is required.

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