Quality & Migrations Lead

Responsibilities

• Quality Management & Excellence
• System Implementation: Design and deploy robust a Quality Management System across the SSC to ensure service consistency.
• ISO 9001 Roadmap: Lead the strategic planning and execution required to achieve ISO 9001 certification in the medium term.
• KPI Management: Define, monitor, and report on Quality KPIs, ensuring they align with global business objectives.
• TLD Updates: Track and ensure all TLD updates are executed accurately and timely.
• Audit Planning: Develop and manage an internal audit calendar to identify process gaps and drive continuous improvement.
• Change Management: ability to plan, assess risk, implement, document, and communicate QMS changes while ensuring compliance, stakeholder alignment, and continuous improvement.
• Migration Management
• End-to-End Transitions: Manage the full lifecycle of process migrations from countries to the SSC.
• Stakeholder Orchestration: Act as the primary bridge between country-level leadership and SSC operational teams.
• TOM Alignment: Ensure all migrations strictly adhere to the defined Target Operating Model (TOM).
• Risk Mitigation: Identify potential bottlenecks in the migration pipeline and implement proactive solutions to ensure "business as usual" during transitions.
• Service Catalog Update: Ensure the Service Catalog Structure is updated and aligned with Migrations and TOM
• Qualifications & Skills

Requirements

• 3+ years in Quality Management, Process Improvement, or Project Management (SSC experience highly preferred).
• Technical Skills
• Proficiency in process mapping and presentation tools.
• Soft Skills
• Exceptional resilience, organization, negotiation skills and the ability to influence stakeholders in a multicultural environment.
• Mindset
• A "continuous improvement" DNA and solutions oriented approach
• Languages
• Proficiency in English is mandatory
• Europcar Mobility Group
• Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. "We help to change the way you move" is what we stand for and brings us together.
• Customers' satisfaction is at the heart of the Group's ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.
• More info at: www.europcar-mobility-group.com

Additional Information

Job Description This dual-impact role is critical for our expansion; you will be the architect of our Quality Management System (QMS) while simultaneously leading the seamless transition of business processes from various countries into our SSC. If you are a process-perfectionist who thrives on organizational change, we want to hear from you.

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