Principal Product Manager - Zelle Platform

Requirements

• Education and/or experience typically obtained through completion of a bachelor's degree
• Typically 12 or more years of related work experience
• Demonstrated experience in design thinking and agile development process and methodology
• Demonstrated cross functional collaboration experience.
• Proven experience in and passion for building and delivering great products.
• Demonstrated experience in setting a product strategy, roadmap and in meeting product revenue targets.
• Demonstrated experience driving alignment at the executive and client leadership level
• Excellent listening and execution skills
• Background and drug screen
• Master's degree
• Certifications in design thinking and/or agile.
• 3+ years of experience with at scale payment processing, data platforms, or event processing systems used by financial institutions or enterprise customers .
• Deep understanding of event-driven architecture patterns (event sourcing, pub/sub, CQRS) and modern messaging infrastructure (Kafka, Pulsar, RabbitMQ, or equivalent), with ability to engage credibly with engineering to influence design-level decisions .
• Demonstrated experience owning high-throughput, low-latency platform capabilities in production environments, processing millions of transactions per day, with direct accountability for availability and performance SLAs.
• Track record of defining and shipping developer-facing platform products-APIs, Webhooks, and SDKs -with a strong instinct for internal and external developer experien

Benefits

Additional Information

At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses. Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment. Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship. Overall Purpose The Principal Product Manager is a leader responsible the development and management of a group of products aligned with a customer segment and/or product solution. The role will build, align, and motivate a cross functional team to develop a common understanding of the customer's pain points and the passion to solve issues and develop innovative solutions that delight customers. Essential Functions Leadership: Builds internal and external coalitions and alignment on product strategy and execution. Influences cross functional teams, executives and customer leadership with strong vision, strategy, and product execution. Customer Passion and Advocacy: Proactively assesses customer needs across the portfolio of products to maximize customer satisfaction. Routinely leverages feedback into insights; and builds products and services that delight and inspire. Drive Outcomes: Working closely across marketing, sales, analytics, design and development partners, drive strong go to market strategies to attain product revenue and client adoption targets. Owns internal financial targets and customer net promoter and satisfaction goals. Commitment to Risk Management: Oversees the integration of strong risk and security controls. Ensures compliance to laws and regulations. Technical Understanding: Able and adept at working directly with the technologists to deliver. Clearly defines requirements, grooms user stories, motivates technical teams and partners with technology closely. Support the company's commitment to risk management and protecting the integrity and confidentiality of systems and data. Zelle® Event & Messaging Platform Product Management Focus : In th is technical p roduct management role, the Principal Product Manager will be r esponsible for leading the core event data domain and messaging framework for the Zelle ® P latform. The Principal Product Manag e r must have the product management skillset and technical acumen necessary to become the subject matter expert in Zelle ® P latform technology . The ideal candidate will be comfortable engaging deeply with solutions architects and software engineer s as well as collaborating with business , technical and operational stakeholders both internally and at Zelle® financial institution and reseller customers. The Principal Product Manager will develop and execute a strategy to drive resilient, performant and scalable Zelle® event architecture- mitigating risk and improving service quality to support future growth. M ust be an expert at busting down silos to fully assess customer impact, weigh tradeoffs, finalize product requirements and align the product roadmap with other Zelle platform and growth teams.

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