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Spa & Leisure Supervisor

External
Crown Resorts logoCrown Resorts · Melbourne, Australia
ContractOn-siteToday
ComplianceLeadership
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About the role

Oversee day ‑ to ‑ day spa and leisure operations, including guest relations and reception support Lead, coach, and motivate a large operational team Deliver personalised service for all guests, including VIPs and Crown Spa Club members Manage guest feedback and resolve issues professionally Monitor service standards, cleanliness, and brand presentation Support rostering, labour efficiency, onboarding, and performance management Assist with stock control, reporting, and achievement of sales and revenue targets Ensure compliance with health, safety, and regulatory requirements Collaborate with internal stakeholders across Hotels, F&B, Gaming, and Front Office About You Previous supervisory experience in a luxury spa, wellness, or 5 ‑ star hospitality environment Strong people leadership and customer service skills Confident communicator with excellent attention to detail Ability to thrive in a fast ‑ paced, premium service environment Experience with spa systems, hotel PMS (Opera preferred), and Microsoft Office Relevant qualifications in Health, Beauty, Fitness, or Massage are desirable

Benefits

Career progression within Crown's premium hospitality portfolioStaff benefits across hotels, dining, and entertainmentA supportive, inclusive, and professional team environmentOn top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.Health insuranceEquity / stock options

Additional Information

Better begins here Crown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop. Crown Melbourne is seeking an experienced Spa & Leisure Supervisor for a 12-month fixed term contract, to support the daily operations of Crown Spa and the Towers Pool & Fitness Centre . As the ultimate destination for luxury hotel experiences and guided by Crown's 4Cs of Service Excellence: Be Courteous, Connect, Create and Care, we are committed to creating memorable and elevated hospitality experience. As a Spa & Leisure Supervisor you will be responsible for :

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