LiveOps Configuration Manager - Scrabble

Responsibilities

• This individual will be assisting a team of Product Managers, ensuring smooth, engaging, and high-performing live events and operations. The ideal candidate is highly organized, detail-oriented, and experienced in managing live operations for mobile games and their responsibilities will include:
• Live Operations Execution: Support the planning and oversee the execution, and optimization of in-game events, seasonal content, and time-limited offers
• Real-Time Issue Management: Monitor live events, identify issues, and lead rapid troubleshooting efforts to minimize downtime and player disruptions
• Process Optimization: Develop and refine LiveOps workflows to improve efficiency, reduce errors, and enhance response times
• Performance Monitoring & Reporting: Analyze event performance data, player engagement trends, and revenue impact to continuously improve LiveOps execution
• Innovation & Experimentation: Identify opportunities for new event formats, engagement tactics, and LiveOps innovations to enhance the player experience

Requirements

• Experience: 2+ years in LiveOps, game operations, or related roles,
• LiveOps Expertise: Strong background in building live events, seasonal content, and time-limited in-game promotions
• Problem-Solving Mentality: Ability to anticipate, identify, and resolve issues in a fast-paced, live service environment
• Cross-Functional Collaboration: Ability to work with Product, Art, Analytics, Engineering and Marketing to execute live events seamlessly
• Project Management: Strong organizational skills with the ability to manage multiple projects and priorities simultaneously
• Player-Centric Mindset: Deep understanding of player behaviors and motivations in free-to-play games
• About Scopely
• Scopely has global operations and partners across four continents in more than a dozen countries worldwide. For more information, visit: https://www.scopely.com/ .
• Notice to Candidates: Scopely will never request payment or financial information during the application or hiring process. Please apply only through our official website and verify that all Talent Partner communications come from an email address ending in @ scopely.com .
• Should you have any questions or encounter any fraudulent requests/emails/websites, please immediately contact recruiting@scopely.com. Our job applicant privacy policies are available here: California Privacy Notice and EEA/UK Privacy Notice .
• Employment at Scopely is based solely on a person's merit and qualifications. Scopely does not discriminate against any employee or applicant because of rac

Additional Information

Scopely is looking for a Live Operations Configuration Manager to join the Scrabble team in Barcelona! At Scopely, we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily. Scrabble® GO is one of our casual free-to-play mobile games and is the modern version of the world's favorite word game! The team is based in Europe and the US, and works every day to create captivating new experiences for our players.

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