Insurance Product Enablement Lead

Responsibilities

• Build and lead the Insurance Product Enablement function, integrating Insurance Product Ops and Analyst subteams under a unified operating model
• Act as a strategic partner to Insurance Product Managers to reduce operational friction and accelerate delivery
• Oversee and evolve IP-Ops responsibilities, including handling compliance inquiries, issue resolution, manual policy tasks, and process documentation.
• Oversee and evolve Analyst responsibilities, including product amendment support, competitive analysis, ad hoc studies, and recurring performance reporting.
• Identify and implement process and infrastructure improvements that enhance product configuration, documentation, and delivery.
• Partner with Engineering, Data Science, Actuarial, and Compliance to streamline cross-functional workflows and improve product governance.
• Develop shared tools, templates, and dashboards that improve visibility, accuracy, and collaboration across product teams.
• Create and maintain operating standards, service-level expectations, and feedback mechanisms that ensure consistent, high-quality support for all IPMs.
• Coach and develop team members, fostering a culture of accountability, curiosity, and continuous improvement.
• What We Need:
• 7+ years of experience in insurance product management, operations, or enablement
• Demonstrated ability to design and scale internal processes, tools, and governance frameworks that drive efficiency and accuracy
• Experience leading cross-functional projects or teams in insurance, insurtech, or a related field
• Strong understanding of the commercial insurance product lifecycle, including filings, underwriting, and system implementation.
• Strong communication and organizational skills, with ability to collaborate effectively across functions
• Analytical mindset and comfort working with data to evaluate performance and identify improvement opportunities
• Ability to prioritize in a fast-paced environment and drive multiple initiatives forward simultaneously.
• Bachelor's degree required; insurance certifications (e.g., CPCU, AINS, AU) a plus
• Note on Fraudulent Recruiting
• We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of ERGO NEXT Insurance. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers.
• US annual base salary range for this full-time position:
• $173,000 - $234,000 USD
• Don't meet every single requirement? Studies have shown that some underrepresented people are less likely to apply to jobs unless they meet every single qualification. At ERGO NEXT, we are dedicated to building a diverse, inclusive and respectful workplace, so if you're excited about this role

Benefits

Additional Information

Location: Waltham, MA (hybrid) ERGO NEXT's mission is to help entrepreneurs thrive. We're doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience. Simply put, wherever you find small businesses, you'll find ERGO NEXT. Since 2016, we've helped hundreds of thousands of small business customers across the United States get fast, customized and affordable coverage. We're backed by industry leaders in insurance and tech, and we still have room to grow - that's where you come in.

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